Ryan is the best and really is a asset to Tuscaloosa Toyota!
You are lucky to have him.
3/10/2026
Marty M. VERIFIED CUSTOMER
Jeremy is great. Unfortunately he had to leave for lunch. Garrett was on the phone when my oil change and tire rotation was finally completed 3 hours after I arrived for my scheduled appointment. That’s ridiculous. Garrett sent me to the counter to pay. The lady had a mouth full of food and I could barely understand her. She told me to sign and pay. The amount listed was $125 more than it should have been. She handed the ticket to another representative because Garrett was on the phone and Jeremy was gone. He looked at it and showed it to the 4th person. He fixed the ticket. I could have easily been overcharged if I hadn’t have caught it. I’ve been getting my truck serviced there since I purchased it new in 2018. Customer service has been on a steady decline the last several years. It’s disappointing. I have 1 tire pressure sensor not working. Why was I not given the option to only replace the faulty sensor and not all 4? I guess you replace every lightbulb in your house when one goes out because they are all the same age?
3/10/2026
Dan S. VERIFIED CUSTOMER
He was very professional. Well spoken and very polite
3/8/2026
Virgil C. VERIFIED CUSTOMER
Excellent I'm very satisfied!!!
3/8/2026
Ashara H. VERIFIED CUSTOMER
I had a great experience today getting my car serviced at Tuscaloosa Toyota. My service representative, Ryan Engleman, did a superb job assisting me throughout the visit.
I truly appreciated that Chad recommended Ryan to me. Ryan took the time to clearly explain everything that would be done to my car during the 6-month service check. He was very thorough and professional. He also made sure I knew that my vehicle is still under warranty and encouraged me to contact the dealership right away if I notice any issues.
Ryan walked me through the results of the multi-point inspection and answered my questions so I fully understood the condition of my vehicle. I also appreciated that he provided his contact information in case Chad was unavailable and I needed assistance.
Overall, the customer service I received today was excellent. Ryan’s professionalism, clear communication, and attention to detail made the experience very positive.
3/8/2026
Donna W. VERIFIED CUSTOMER
Ryan was very knowledgeable and helpful on our recent service and treated us like he had know us forever.
3/8/2026
Leigh N. VERIFIED CUSTOMER
Ryan- is always so kind and professional! We only book our service appointments with him! He does a great job!
3/8/2026
Benjiman S. VERIFIED CUSTOMER
Chuck always does a great job keeping me informed about what my truck needs! He keeps me updated on how my service is going and when my truck will be ready. Toyota is very lucky to have such a knowledgeable and hard working employee.
3/8/2026
Erik S. VERIFIED CUSTOMER
My service advisor was helpful, informative, and professional. I appreciated his deamor and candor. Blessings, Erik V. Schmidt
3/7/2026
Jerome B. VERIFIED CUSTOMER
David is the best service advisor ! Great person and truly cares about his customers. Very upbeat positive attitude. He is the reason I keep coming back. Thank you !
3/7/2026
Anna B. VERIFIED CUSTOMER
Steve is great and will recommend him to everyone! Thank you to everyone at Toyota for making sure my car got the best care.
3/7/2026
Tony D. VERIFIED CUSTOMER
Chad was very friendly and helpful. A pleasure to work with
3/7/2026
Bobbie Y. VERIFIED CUSTOMER
I enjoy working with Chad. He always keeps me updated on what’s happening with my vehicle.
3/7/2026
Patricia D. VERIFIED CUSTOMER
He was Great
3/7/2026
Greg M. VERIFIED CUSTOMER
Jeremy was easy to deal with and provided insightful information