First time using service center. Was satisfied with communication and timeframe on which my truck was serviced.
4/30/2026
Janis J. VERIFIED CUSTOMER
Steve Woods is awesome at his job!!!
4/30/2026
Dwayne S. VERIFIED CUSTOMER
To long
4/30/2026
Jeremiah J. VERIFIED CUSTOMER
When problem was identified (driver rear door speaker busted-ordered replacement), no price was given to my son and no call was made to me, explaining if it would be covered by warranty or I would have to pay out of pocket. Additionally, was amp to rear door speakers checked, as that is a current service bulletin with Toyota. Not knowing cost of replace
ent, to me or warranty coverage, prevented the decision to be able to either replace with factory, or replaced entire component system
with an upgraded JBL speaker. In short, communication was the problem.
4/30/2026
Raymond R. VERIFIED CUSTOMER
Very good
4/30/2026
Mary C. VERIFIED CUSTOMER
He’s just the best…
4/30/2026
Jimmy S. VERIFIED CUSTOMER
I was very pleased with my wait time. David was very friendly and professional.
4/30/2026
Dianne B. VERIFIED CUSTOMER
Chuck does a great job. He's trustworthy and honest and helpful.
4/29/2026
Lynn S. VERIFIED CUSTOMER
Chad was very polite and timely in all communications
4/29/2026
Jason H. VERIFIED CUSTOMER
Everything went well and thanks for helping with the service of my vehicle.
4/29/2026
Christopher E. VERIFIED CUSTOMER
Chad does an amazing job which is why we always choose him. Works quick, communication is on point and he knows Toyota very well. 5 ????
4/29/2026
Gerald B. VERIFIED CUSTOMER
Great job. Always ask for Steve Wood’s and have never been disappointed. Customer since 1995
4/29/2026
Sheila M. VERIFIED CUSTOMER
TJ is very helpful and prompt.
4/29/2026
Jay L. VERIFIED CUSTOMER
Software download took 2 hrs. No update as to why it was taking so long.
Chuck wasn’t available at checkout to explain what was done.
4/29/2026
Steven B. VERIFIED CUSTOMER
Chad was awesome in helping me with my extended warranty. My first repair didn’t go so well as after couple days my car quit on me driving down the road. Chad got me a tow and hopefully it is fixed now.
4/29/2026
Anne C. VERIFIED CUSTOMER
Ryan is an exceptional mechanic! He’s incredibly knowledgeable, professional, and truly takes his time to walk you through every detail without any pressure to purchase services.
He’s patient, answers every question thoroughly, and always offers sensible, honest options. You can tell he genuinely cares about his customers and their understanding of the work being done.
He’s definitely my go-to mechanic—I highly recommend him!
4/29/2026
Donald R. VERIFIED CUSTOMER
Mr Sansing is always efficient and reliable...the ultimate professional!
4/29/2026
Ann K. VERIFIED CUSTOMER
I scheduled an appointment on Wednesday of last week for April 28th to have a tire installed on my vehicle. I showed up for my appointment and was checked in then had a seat in the waiting area. Waited maybe 20 minutes then was notified that my tire was not available and they wasn’t able to order it. So I left disappointed and had to find the tire somewhere else.
4/29/2026
Daniel C. VERIFIED CUSTOMER
Yay
4/29/2026
Travis T. VERIFIED CUSTOMER
Great job by Jeremy and everyone at Tuscaloosa Toyota.