First of all TJCole did explain the recommended repairs although a report was sent to me through text message my car was brought back to the pick up location and after noticing my car had been there for a lengthy time I decided to ask was it ready because I had brought in for a tire rotation and TJ Cole informed me that he had gotten distracted because he had to take a tire from one location to another which had nothing to do with my vehicle and he finally brought the paperwork to the cashier with a 34.95 charge and I asked what was that for and he smartly said we'll you widget your tires rotated and I smartly said that I did get the tires from Tuscaloosa Toyota so there should be no charge Bad experience for me today at Tuscaloosa Toyota
5/2/2026
Hylan S. VERIFIED CUSTOMER
Everyone that I spoke with at Tuscaloosa Toyota was polite and professional. People remember that when they go car shopping. Thank you.
5/2/2026
Shecarie W. VERIFIED CUSTOMER
Jeremy Beck was courteous and patient. He provided excellent customer service and my overall experience during my time at Tuscaloosa Toyota was great.
5/2/2026
Douglas S. VERIFIED CUSTOMER
Very good
5/2/2026
Annette M. VERIFIED CUSTOMER
TJ was very knowledgeable and very respectful when it came down to me asking questions pertaining to my vehicle.
5/2/2026
Ahmad I. VERIFIED CUSTOMER
Steve is always great
5/1/2026
Micah H. VERIFIED CUSTOMER
I did not like the fact that I had an appointment and my car was skipped over until I went and said something to Will. I was at the dealership for 3 hours, which was ridiculous. I was only getting an oil change.
5/1/2026
Jacob B. VERIFIED CUSTOMER
Ryan is Great to Work with when coming in to the dealership and Very Professional.
5/1/2026
Sharon J. VERIFIED CUSTOMER
Yes .. Thank u will .. and the the guy who did the rims did an awesome jib
5/1/2026
Penelope F. VERIFIED CUSTOMER
Great service as always!
5/1/2026
Robert L. VERIFIED CUSTOMER
Ryan did a great job!
5/1/2026
Jerri P. VERIFIED CUSTOMER
in 2005 I forerunner business Chuck has been my go to service man for all of these years. I have no complaints only praise for him. He guides me when I need something done and never lets me down if I should. Buy another car it will definitely be a Toyota and purchased from Tuscaloosa Toyota thank you.
5/1/2026
Carolyn T. VERIFIED CUSTOMER
Excellent service
5/1/2026
Cynthia L. VERIFIED CUSTOMER
David is a friendly and courteous rep for the service department and should be
Commended.
4/30/2026
Don N. VERIFIED CUSTOMER
Jeremy Beck is very thorough and informative
4/30/2026
Chloe V. VERIFIED CUSTOMER
Wait time was crazy for a tire rotation. Other than that, exceptional service. Everyone was overly kind and does great work. Just the 2 hr 45 min wait time was completely unacceptable especially when I had an appointment.
4/30/2026
Ann H. VERIFIED CUSTOMER
Steve does a thorough job with complete explanations
4/30/2026
Lori G. VERIFIED CUSTOMER
He made the process of toyota working on my car easier. He helped me with any questions I had with my car. And was very helpful. With the whole process.