Every person I directly encountered was nice. My complaint is having to wait 2hr and 15min FOR A TIRE ROTATION ONLY just to keep my warranty up to date! What was the point of making an 11am appointment? We have traded with Tuscaloosa Toyota since 2021. The service department hasn’t been great since the beginning. This is definitely not my first bad experience either. I felt my wife has been tried to upcharge before she is female. When I called service manager, he told me to come next time and see his multi-million,state of art drive thru diagnostics machine. How ironic that is was down next time we went in. I’m not mad, but I do hope this “comment” actually helps the service at Tuscaloosa Toyota.
5/31/2026
Charles S. VERIFIED CUSTOMER
Bad social skills (not greeting you, continued typing on the computer instead of listening and making eye contact). Didn’t listen to what I asked for resulting in a 2 services not being done that i wanted done). I’d like to use someone else next time. If Steve Woods or Chuck is an option that’d be great, but they may have moved up the chain of command by now.
5/31/2026
Keith S. VERIFIED CUSTOMER
1 hour and 50 minutes for a oil change with an appointment
5/30/2026
Michelle S. VERIFIED CUSTOMER
Great customer service!
5/30/2026
Melissa B. VERIFIED CUSTOMER
Chuck was awesome!!!! Quick, professional and knowledgeable
5/30/2026
Diego A. VERIFIED CUSTOMER
Everyone was nice and great and super quick I gotta say, thanks to Ryan and my boy Samuel!!
5/30/2026
Marilyn P. VERIFIED CUSTOMER
Thanks for the great service!
5/30/2026
Charlotte S. VERIFIED CUSTOMER
I appreciate the job Jeremy does for mine and my mom's vehicle care.
5/30/2026
Myron C. VERIFIED CUSTOMER
TJ took good care of me.
5/30/2026
Kristy A. VERIFIED CUSTOMER
Ryan is great, but I do not understand why my appointment was at 9:30, and my oil change wasn’t finished until 11:30. That’s two hours for an oil change.
5/30/2026
Larry H. VERIFIED CUSTOMER
Thanks good job!!!
5/30/2026
Roland W. VERIFIED CUSTOMER
My appointment was at 12:30 to do a simple 5000 mile service. It was 2:15 before they finished. Pleased with the work and people but not pleased with the time
5/30/2026
Susanne P. VERIFIED CUSTOMER
It took along time. Even with an Appointment.
Yes 2 nails were found. 1 tire replaced under Warranty. Thats wouldn't take much time as the tires were on a scheduled Rotation. The other 1 tire was patched. Thatvtook a long time.
So my Appointment for a tire rotation & Ool Change took honestly, a long time. Even with 1 tire being patched. 3 hours. That wasn't good.
5/30/2026
Teresa S. VERIFIED CUSTOMER
Great
5/29/2026
Gwen D. VERIFIED CUSTOMER
Chad and all the staff at Tusc Toyato are always so helpful, dependable, knowledgeable,and polite. Way to go TEAM!!
5/29/2026
Dane C. VERIFIED CUSTOMER
The time for the repair was billed at 5 hours but it did not take more than 3.5. I was still charged for the 5 hours of labor. This was for an alternator replacement.
5/29/2026
Robert S. VERIFIED CUSTOMER
Fine experience
5/29/2026
Deborah M. VERIFIED CUSTOMER
Mr. Sansing is always very great person who always is out to give you the very best service on our car and truck
5/29/2026
Sarah W. VERIFIED CUSTOMER
I was very pleased with my first service experience at Tuscaloosa Toyota today. Jeremy was very helpful and professional. He answered all my questions and the job was done in a timely manner.