The price was a little steep, but Chuck was very helpful!
4/15/2026
Jack H. VERIFIED CUSTOMER
My service was prompt and everyone was courteous.
4/15/2026
Gary D. VERIFIED CUSTOMER
Great work and friendly service from the staff
4/15/2026
Kelly W. VERIFIED CUSTOMER
While I appreciate him getting my hatch struts replaced, I would have liked to be informed what was going on with my Highlander. When I first arrived and told him I was there for my service and that I was also having problems with my hatch closing. Of course, it did not do anything wrong when he tried it so I showed him a video I had of it not closing properly. He informed me since I was waiting on my car there was nothing that could be done. About an hour and a half later, I received the text with the report of the service on my Highlander and it said I, in person, approved all the additional recommended work. I had not, I went to the service counter and showed them the report. A very nice lady walked me over to Chuck and expressed my concern. He looked it up and said he approved the struts since they were still under warranty. I said great but I didn’t approve the other work and he said oh, ok. I just would have liked to be more informed about what was going on, like I have always been with other people I have used at Tuscaloosa Toyota.
4/15/2026
Kenneth M. VERIFIED CUSTOMER
David always goes out of his way to make sure my problems are taken care of
4/14/2026
Diana J. VERIFIED CUSTOMER
I had to wait 2 hours and 15 minutes for a scheduled oil change and tire rotation. I think that is way to long.
4/14/2026
Ronald L. VERIFIED CUSTOMER
David has always been very attentive and efficient with both of my vehicles when I bring them in for service. Compliment him on a great job.
4/14/2026
Harold Q. VERIFIED CUSTOMER
very satisfied, thanks Chad
4/14/2026
Howard T. VERIFIED CUSTOMER
None at this time
4/14/2026
Phyllis A. VERIFIED CUSTOMER
Jeremy is awesome! He always takes good care of me and takes time to talk with me.
4/14/2026
William D. VERIFIED CUSTOMER
Service was good all questions asked were answered.Texted when was service was complete
4/14/2026
Alicia C. VERIFIED CUSTOMER
Job well done
4/14/2026
Lauren H. VERIFIED CUSTOMER
Super nice service technician. They got me in and out quickly. Everyone’s always friendly and it’s a comfortable place to wait. Can’t ask for more than that.
4/14/2026
Gary S. VERIFIED CUSTOMER
One rep informed me that I didn't need an oil change at 5k miles and that it can last for 10k miles now I'm thinking is that's a mistake on my part because I did give him the ok but I will check what the manual has to say on that issue other than that it was a great experience
4/11/2026
Angelia N. VERIFIED CUSTOMER
HONEST,Professional fast service!
4/11/2026
Susan T. VERIFIED CUSTOMER
I always make sure to request Chuck Sansing as my Service Technician whenever I travel to Tuscaloosa Toyota for vehicle service. While I live in Hoover, AL just down the road from Hoover Toyota, I would never bring my car to any place but Tuscaloosa Toyota.
Chuck always greets me as a friend and appreciated customer. His recommendations are always sensible. I know I can trust him to recognize what should be done. His patience in explaining what is needed is appreciated by this female driver. Chuck is professional, calm and kind. When he sends me on my way, it is done with a smile and a message if “take care.”
I am blessed to have purchased my vehicle from TT but most importantly, I am grateful to be under Chuck’s care. Believe me when I say Chuck is the best representative of TT’s call to impeccable customer service.
4/11/2026
Donna D. VERIFIED CUSTOMER
It did take too long!
4/11/2026
Donny D. VERIFIED CUSTOMER
Chuck has been my service advisor numerous of time throughout my many years of Toyota ownership (2007.2010.2011 Tundra). He goes above and beyond for customer experience. Thank You Chuck!
4/11/2026
Kathy M. VERIFIED CUSTOMER
Steve Woods is the BEST!
4/11/2026
Stephen R. VERIFIED CUSTOMER
Great team. Jeremy Beck was outstanding. Give that man a raise.