Chuck Sansing was even more rude than his normal rude behavior. After receiving the report and waiting for a phone call , I called his phone which was not answered except by the receptionist. She transferred me with again no answer. After waiting 35 minutes with still no contact, I walked to his desk. I said,”excuse me,” and was met with rude statements: such as, “I’m trying to finish my tickets. “I’ve been busy giving quotes. I’ve got your ticket. You can go have a seat “ I only said two words-excuse me. When he called my name, I went to the payment desk and he said, she will finish up with you. The girl said “did he explain everything to you?” I stated “no, he didn’t speak to me. She went over the report. Even the cashier noticed how rude Chuck was being. This is not his first time of being rude, but this was his worst time. I will not deal with him ever again-any other advisor except him. There was another advisor sitting in his area who heard his statements and his tone. So, on top of waiting an additional 35 to 40 minutes due to his processing the tickets, he was quite condescending.
6/11/2026
Frances H. VERIFIED CUSTOMER
Better timely service than the last year.
6/11/2026
Traci B. VERIFIED CUSTOMER
Chad was able to an emergency in and fixed quickly
6/11/2026
Forrest D. VERIFIED CUSTOMER
Will Averrett is always on top of everything, super nice guy, and always ready to help with any questions.
6/11/2026
Hannah B. VERIFIED CUSTOMER
I had an appointment and arrived at 8:40. I didn’t leave until 10:55 or maybe even closer to 11. It was time stamped on the inspection that they looked at my vehicle at 10:07. I think that’s absolutely ridiculous that it took that long.
6/11/2026
Lamar S. VERIFIED CUSTOMER
Kaleb, did an excellent job.
6/11/2026
Ellen S. VERIFIED CUSTOMER
Chuck gives excellent service! He is one of your best service members !
6/11/2026
Doris W. VERIFIED CUSTOMER
Excellent service!
6/11/2026
Teresa H. VERIFIED CUSTOMER
Was just very attentive and will tell me exactly what I need.
6/11/2026
William B. VERIFIED CUSTOMER
Great service
6/10/2026
Ann M. VERIFIED CUSTOMER
Will was wonderful. Last time I used service at Toyota it was not so good. Will made up for that experience.
6/10/2026
Dwayne S. VERIFIED CUSTOMER
I wanted other options for tires other than the one option given. Chad responded with “we could probably save you $100 with another brand”.
6/10/2026
Shamari G. VERIFIED CUSTOMER
I was a little frustrated at the wait time between approving the filter and my car being ready. TJ explained that they brought my car out and then came back to put in the filter. I have never been anywhere that brings the car out before it's ready. TJ did explain patiently about the need to keep things flowing, and me getting a better understanding did help my frustration ease. I will say though it makes me hesitant to approve any extra service knowing it adds a significantly longer time to my wait (40 extra mins just to pop in a filter?). In the future I may decline everything for the sake of time and bring my car back for those things another time.
6/10/2026
John J. VERIFIED CUSTOMER
Excellent service, Ryan does an excellent Job...thank you.
6/10/2026
Joe D. VERIFIED CUSTOMER
Chad, was pleasant and efficient. He took care of the service needs of my vehicle.
6/10/2026
Ward M. VERIFIED CUSTOMER
Chuck is a great service advisor
6/10/2026
Wallace G. VERIFIED CUSTOMER
I was well pleased with my service.
6/10/2026
Paul M. VERIFIED CUSTOMER
My service manager, Caleb, was as usual very helpful. I enjoyed working with him. He is knowledgeable, can explain the problems and the procedures for the repair, and very fair. I hope that you can retain his services. Very pleased with the work of the team. Thank you.
6/10/2026
Bonnie W. VERIFIED CUSTOMER
Chuck Sansing is the best
6/10/2026
Katie G. VERIFIED CUSTOMER
He was very on top of things, clear and organized, and moved quickly and without delay. He provided all the necessary information so I felt like I was well informed and I didn’t need anything else. I would appreciate having service/assistance from him again in the future!