Mr Gaddy is always so pleasant! And he's helpful! Very professional! The whole team always give good customer service!
3/31/2026
Michelle A. VERIFIED CUSTOMER
Eddie seems to keep getting things done each time I come in! Thank you Eddie
3/31/2026
John B. VERIFIED CUSTOMER
Heather and Service Manager Bryan were both very efficient!
3/31/2026
Kenneth N. VERIFIED CUSTOMER
Great service and attention.
3/31/2026
William W. VERIFIED CUSTOMER
Cancer took my ability to speak naturally. I can speak with a machine but it can be difficult to understand. Eddie took his time and made an extra effort to be sure I got the service requested. Thanks, Dan Whisenant
3/31/2026
Donald F. VERIFIED CUSTOMER
Next year 2027, I’d like an appraisal for my 2022 Tacoma!
3/31/2026
Christine F. VERIFIED CUSTOMER
I appreciated the short inspection video that was texted to me while I waited
3/31/2026
Michael N. VERIFIED CUSTOMER
I was charged $155 to tell me my transmission was prematurely failing. A new transmission was quoted at $13,000. I have been going to Toyota of Gastonia for about 10-11 years now for service. 1) this is the first time I have ever been charged a diagnostic fee 2) I have about 47 service records for maintenance on the 2019 Highlander but the transmission ended up being faulty - this is/was known by Toyota with no remedy and a class action law suit pending - I have lost most of my trust in Toyota
3/30/2026
George D. VERIFIED CUSTOMER
Kevin, was on top of his job. He kept me updated,
3/30/2026
William S. VERIFIED CUSTOMER
Super service!!!
3/30/2026
Pamela S. VERIFIED CUSTOMER
Thank you!
3/29/2026
Anita D. VERIFIED CUSTOMER
Everything went fine.i was glad to get an appointment after 5 which is when I could get there.
3/29/2026
Andrew H. VERIFIED CUSTOMER
Karsen was great. Everyone at the dealership was great. While I was waiting for the completion of services on my car, I struck up a couple of separate conversations with your personnel in the sales department and I really enjoyed chatting with them. But everyone in the service area was very nice, too. Keep up the good work. Andy Howe
3/29/2026
Elwin P. VERIFIED CUSTOMER
Thank You
3/28/2026
Harold N. VERIFIED CUSTOMER
Yes I was very satisfied with the work you all did
3/28/2026
Robert G. VERIFIED CUSTOMER
KC was awesome during the whole process. He made it simple and did an awesome job with our issue. Thanks, KC! Appreciate you!
3/28/2026
Billy J. VERIFIED CUSTOMER
TOG, has been servicing my Highlander since it was new. Always pleased with the staff and service
3/28/2026
Kimberley E. VERIFIED CUSTOMER
Excellent customer service. Thank you.
3/28/2026
Lex M. VERIFIED CUSTOMER
Estaba supuesto a recibir un cambio de aceite por los 5k millas y al acercarme me dijeron que era rotación de llantas, me quedé con la intriga, por lo demás tienen un buen servicio al cliente!!!
3/28/2026
Paul L. VERIFIED CUSTOMER
Everyone is always friendly and professional.
The service is excellent and trustworthy.
Heather was a pleasure to work with and very knowledgeable about the servicing of my truck