I went in for the replacement of a headlight. Was told it would only take 30 minutes at most. After waiting 90 minutes , I found my service person who told me the light was not in stock. No excuse as to why it took so long to tell me that. I wasted my morning and left upset.
4/7/2026
Diane H. VERIFIED CUSTOMER
Heather was extremely helpful and informative. Best experience I’ve had yet! She’s definitely 5 ⭐️ ⭐️⭐️⭐️⭐️
4/7/2026
Miriam M. VERIFIED CUSTOMER
He was amazing !!!
4/7/2026
Vicente W. VERIFIED CUSTOMER
This morning I looked at a rin that is scratched in several parts I will have to see if I can stop by this day or tomorrow to find out what happened why my kidney was fine
4/7/2026
Diane H. VERIFIED CUSTOMER
Kevin Murray is very professional and has the ability to remember his customers. Great job!
4/7/2026
Katherine C. VERIFIED CUSTOMER
Heather and the other associates you have in your service department are very kind and helpful.
4/6/2026
Jerry M. VERIFIED CUSTOMER
Tech did not provide sticker info on next oil change. Tech failed to reset maintenance required message.
4/6/2026
Cheryl R. VERIFIED CUSTOMER
She was awesome, I was in and out faster than I have ever been, it was a great experience.
4/6/2026
Timothy C. VERIFIED CUSTOMER
Eddie was very efficient in showing me options for tires and checking in my car for service. He even checked on me when he saw I was still waiting for my wife to pick me up in the lobby. I came in with no appointment but was able to drop my car off for service and tires and pickup later in the day.
4/6/2026
Dan W. VERIFIED CUSTOMER
The service manager is friendly and knowledgeable. Brian is always helpful if you need anything. Thank guy's
4/6/2026
Michael R. VERIFIED CUSTOMER
KC was great. Thank you for taking care of my vehicle
4/4/2026
Betty M. VERIFIED CUSTOMER
I couldn’t ask to be treated better than Heather treats me. She is awesome.
4/4/2026
Christen F. VERIFIED CUSTOMER
I brought my vehicle in twice for the same problem. I have one tire that is losing pressure. The first time I was definitely brushed off and was told air should have just been put back into the tire. The second time I brought it in which was today, my tire (just one) lost 7 pounds of pressure within a 2 week time period. Something is not right. That is not normal and once again “they couldn’t find a leak with a water test but like I said that is not normal! I also voiced my concerns because I am leaving for Florida on Sunday and I wanted to address the problem before I got all the way to Florida. I felt like my concerns were not important and because they cant find a leak “then nothing is wrong”. It kinda defeats the purpose of having an almost brand new safe vehicle to drive when you don’t feel safe.
4/4/2026
Ben P. VERIFIED CUSTOMER
I always request Montreko. He is customer oriented, friendly and he always takes care of me. (and the Land Cruiser). Techs have always been great, too. I am a dealership guy. I like to take my vehicles to the dealer for service. I never have the experience elsewhere like I do at Toyota Gastonia and it is because of these guys.
4/4/2026
Christa F. VERIFIED CUSTOMER
He was very empathetic to my situation.
4/3/2026
Shirley S. VERIFIED CUSTOMER
Very good buying and service experience.
Will recommend to family and friends.
4/3/2026
Kerry F. VERIFIED CUSTOMER
Yes Montreka did a great job at letting me feel satisfied. I appreciate that very much.
4/3/2026
Alyssa S. VERIFIED CUSTOMER
Eddie was great! It’s unfortunate that the service took 3 hours but Eddie was very communicative and made the entire process much easier.