Devon was a great guy. Very friendly & eager to help. Devon wasn't the problem. My car that I bought brand new at this dealership in 2016, shouldn't have the seat belts coming apart. The car wasn't abused. It was well taken care of. Yet a manufacturer's defect with my seat belts was gonna cost me nearly $400 to fix. My wife & I both bought new cars in 2016 from this dealership. We love Toyota. But unfortunately we won't purchase another one. My car is 8 years old. The seat belts shouldn't be coming apart, then Toyota trying to charge me $400 to fix them. That's not right. I think Toyota should make it right.
8/7/2024
Sam S. VERIFIED CUSTOMER
Thanks Ryan, great service!
8/7/2024
Glenda T. VERIFIED CUSTOMER
Wonderful
8/7/2024
Michael B. VERIFIED CUSTOMER
Good job. Clay took care of me as usual.
He’s a good dependable man and I appreciate
all of his hard work. The mechanic recommended
cleaning and adjusting the rear brakes.
It really improved the braking performance.
Thanks for your good service.
8/6/2024
Lyle B. VERIFIED CUSTOMER
Please clarify. Due to my time constraints, I am uncertain as to whether the alignment of the car was completed?
8/6/2024
Arlene S. VERIFIED CUSTOMER
Mr. Cavello was friendly and very professional.
8/6/2024
Cynthia L. VERIFIED CUSTOMER
Do not do work on a vehicle that you have not been asked to do. I had requested only two things to be done, recall for front bumper and oil & filter change and nothing else. When my vehicle was ready that is when I found out that my tires were rotated and I did not ask for them to be rotated. I was not charged due to it was under warranty but that is beside the point. If I wanted them to be rotated I would have asked. I have my tires rotated at a different place.
8/6/2024
Patricia W. VERIFIED CUSTOMER
Please note next time put seat back Please.
8/6/2024
James P. VERIFIED CUSTOMER
Devon does a great job every time we have come to have service to our Vehicles!! He makes sure everything is in great condition!! So please make sure you take care of someone that goes out of the way for customers that come for services!!! So again thank you Toyota and Devon for making thing easy for us !!2024
8/6/2024
Brandon R. VERIFIED CUSTOMER
Job well done. Great service!
8/6/2024
Jonathan B. VERIFIED CUSTOMER
Great first-time service experience at Gastonia for my Toyota! Highly recommend their team of service professionals.
8/6/2024
Peter A. VERIFIED CUSTOMER
The service department is the best thing at toyota of Gastonia
8/5/2024
Stephanie R. VERIFIED CUSTOMER
Everything was fine, except they got grease all over my sunvisor and the roof beside of the drivers side window. Other than that everything was good!
8/5/2024
Karen G. VERIFIED CUSTOMER
Great service!
8/4/2024
Paul D. VERIFIED CUSTOMER
Awesome job and service - personnel are top notch!! Thank you!!
8/4/2024
Clara S. VERIFIED CUSTOMER
They were very friendly and helpful.I didn't have to wait long for my car to be service
8/3/2024
Thomas W. VERIFIED CUSTOMER
I had a little nick in my driver’s side door where the black strip is on the door didn’t notice till I got home