Should not take 90 min for an oil change with an appointment
5/9/2025
Charlie C. VERIFIED CUSTOMER
Paul was phenomenal!
5/9/2025
Alice S. VERIFIED CUSTOMER
PT cruiser has been serviced by your company numerous times to the tune of over $8000. I was told it still is not completely fixed. I want you to either completely fix the car so that it never has to be brought back again and again and again and again. Or return the unfixed car and return the money of almost $8000 that I paid to have it fixed and although you charged me the money you’re not able to fix the car.
5/8/2025
Jonathan G. VERIFIED CUSTOMER
Complete review of upcoming service
5/8/2025
Martin S. VERIFIED CUSTOMER
Jenna was wonderful and my service experience was wonderful! Will definitely be back and don’t plan on taking my JEEP anywhere but Cardinaleway
5/8/2025
Kaitlyn L. VERIFIED CUSTOMER
I wouldn’t bring my Jeep to Cardinale if it weren’t for Ben. He’s above and beyond. Always a pleasure.
5/7/2025
Justine S. VERIFIED CUSTOMER
Jenna is nice and straight to the point and doesn’t try to sell you xtra services she does a good job! I’m more frustrated that I had my truck in last week Monday 4/28 for a check engine light and went ahead and got an oil change. Then this last Sunday 5/4 my truck popped up a message saying DEF need service see Dealer ! So I came in today 5/6 when I got to dealership message was gone you guys still checked it out I think. But on my drive home to lake county after running a couple errands around Santa Rosa my Check engine light came back on and now I have to come back to the dealership to have it checked again. Is there anyway you guys can go through and check everything because I can’t afford to keep coming back and forth I have other things to do as well ! I understand things happen and it can’t be helped but there’s got to be a way to check everything when a check engine light comes on not just work on whatever code pops up ! Plus I didn’t put the after market air filter in the truck it was already in there so shouldn’t that be apart of warranty because I bought it from you guys with it in it!
5/7/2025
Sylvester S. VERIFIED CUSTOMER
Its always fun working with Paul, or any one on the service team. Great people. Today I thought Paul went above and beyond, listened to my questions and gave honest and indepth information. Truly appreciate his advice and service. I hope not to need to go back soon, but would be going back for any car issue I have.
5/6/2025
Shari D. VERIFIED CUSTOMER
Jenna was great, everyone was helpful, communicative and timely. The day after my service the problem with my U connect never working and getting an error message came back!
5/5/2025
David T. VERIFIED CUSTOMER
I'm satisfied with the service.
5/3/2025
Michael A. VERIFIED CUSTOMER
Happy with the service
5/2/2025
Don M. VERIFIED CUSTOMER
Awesome service. Ben is wonderful, tpp.
5/1/2025
Ursula L. VERIFIED CUSTOMER
I had an appointment for 7:30am. It took me 20 minutes to be helped because I was told it was first-come first-serve and there were people waiting in the lobby. I arrive a few minutes before 7:30 and had to be let into the service area.
When I was finally helped, I was told my vehicle would be ready around 11:30, I didn’t receive a call or text when it was. I had to call the service center to check and see if my vehicle was ready. I also told my service advisor to call my number and not my partners.
5/1/2025
Alan Z. VERIFIED CUSTOMER
Samuel was a pleasure to work with. Very clear and made things easy.
5/1/2025
Melissa B. VERIFIED CUSTOMER
Jena was amazing and friendly
5/1/2025
Kelly B. VERIFIED CUSTOMER
Im just not happy with the mark up on services.$252 for a new key foab plus $175 to reprogram it is just ridiculous.
4/30/2025
Carlos Y. VERIFIED CUSTOMER
Jenna Was great.
4/30/2025
Christine V. VERIFIED CUSTOMER
Excellent service!
4/30/2025
Shiloh M. VERIFIED CUSTOMER
Jenna and the team were professional and timely as always. Thank you for the great service!
4/30/2025
Gerald W. VERIFIED CUSTOMER
Jenna is always friendly and very informative about any service questions.