CardinaleWay CDJR Santa Rosa Auto Repair Service

Jenna is nice and straight to the point and doesn’t try to sell you xtra services she does a good job! I’m more frustrated that I had my truck in last week Monday 4/28 for a check engine light and went ahead and got an oil change. Then this last Sunday 5/4 my truck popped up a message saying DEF need service see Dealer ! So I came in today 5/6 when I got to dealership message was gone you guys still checked it out I think. But on my drive home to lake county after running a couple errands around Santa Rosa my Check engine light came back on and now I have to come back to the dealership to have it checked again. Is there anyway you guys can go through and check everything because I can’t afford to keep coming back and forth I have other things to do as well ! I understand things happen and it can’t be helped but there’s got to be a way to check everything when a check engine light comes on not just work on whatever code pops up ! Plus I didn’t put the after market air filter in the truck it was already in there so shouldn’t that be apart of warranty because I bought it from you guys with it in it!

Its always fun working with Paul, or any one on the service team. Great people. Today I thought Paul went above and beyond, listened to my questions and gave honest and indepth information. Truly appreciate his advice and service. I hope not to need to go back soon, but would be going back for any car issue I have.

Jenna was great, everyone was helpful, communicative and timely. The day after my service the problem with my U connect never working and getting an error message came back!

I'm satisfied with the service.

Happy with the service

Awesome service. Ben is wonderful, tpp.

I had an appointment for 7:30am. It took me 20 minutes to be helped because I was told it was first-come first-serve and there were people waiting in the lobby. I arrive a few minutes before 7:30 and had to be let into the service area. When I was finally helped, I was told my vehicle would be ready around 11:30, I didn’t receive a call or text when it was. I had to call the service center to check and see if my vehicle was ready. I also told my service advisor to call my number and not my partners.

Samuel was a pleasure to work with. Very clear and made things easy.

Jena was amazing and friendly

Im just not happy with the mark up on services.$252 for a new key foab plus $175 to reprogram it is just ridiculous.

Jenna Was great.

Excellent service!

Jenna and the team were professional and timely as always. Thank you for the great service!

Jenna is always friendly and very informative about any service questions.

Jenna was great. I also really loved the pictures she had in her cubicle of her daughter and her daughter's drawing. This really brings a human touch to a service that is all too often rushed and can be at times sterile. Jenna made this not so!

Both Ben and the young man who retrieved my car were professional, pleasant, prompt, and polite. They took excellent care of me and it seems that the service techs took excellent care of my vehicle. I am very happy with the experience.

Excellent service! Thank you Jena for your professionalism and great customer service!

Ben Bullen is the reason I bring my Jeep to Cardinale in Santa Rosa as I live in Petaluma. He is a rare customer service rep offering the very best in a personal, knowledgeable, warm, accessible way. Above and far beyond anything required. He made me spending a great deal of money on my Jeep service not as painful as I trust him. A very rare person indeed.

Big Paul was awesome I was in and out of the service department. Very friendly

Hello, I hope I could give you more positive respond but at least it’s constructive critic. I was at the service department for diagnostic and eventually repair! The reason I am using Cardinales is because I had a superb experience the time before with both service adviser and the work done! Till now I brag about it with my friends. I did give feed back on that great experience. I came to service department for diagnostic appointment, after the diagnostic was done I came back to service department to decide on next step!! I just wanted more detail of the issue, Mr. Young very fast told me as he turned his back at me and mumbled he is getting the car! I was still in dark, so when he came back he already went on with another customer totally ignored me. Then I asked him respectfully, would he give me a copy of detail report? His respond was all is in the papers he gave me! I told him I read it and it’s not detail!!! He not only didn’t remedy the situation but very short with me!! So I was very upset then turned to another service person(in fact she was my previous Servise adv.) and told her that the gentleman is not helpful and he is ignoring me and I need to talk to a manager. So I paid over $200.00 to find out what is wrong with my Jeep and I was handed over $15000.00 estimate and I am denied a detail report which it helps me decide my next step!!! And on top of that I was treated as I was bother!!! Realistically , I don’t think Cardinale establishment has intention to treat its patron poorly, but there is an opportunity !! Thank you for listening.