Jena was professional well mannered and informative. She kept me updated on the progress from start to finish.
5/12/2024
Michael B. VERIFIED CUSTOMER
I appreciate the open and honest advice.
5/11/2024
Jace H. VERIFIED CUSTOMER
It was a great car.
5/11/2024
Morrison Edward. VERIFIED CUSTOMER
After receiving my vehicle I was informed on the monitor that both rear tires were under inflated 15 pounds. I hope that is the only thing that was missed. Your service rep Mark Winkler did his best to make my visit a positive experience. Thank you
5/11/2024
Bill D. VERIFIED CUSTOMER
Jena is fantastic!
5/11/2024
Charlyn B. VERIFIED CUSTOMER
My service was thorough and a waited a shorter time than I expected.
5/9/2024
Robert R. VERIFIED CUSTOMER
Long story short…I broke down 1.6 miles from this dealership. After dropping my boat, I limped into the facility and you guys treated my so well… I can’t thank you enough. I wouldn’t hesitate to send my wife there, thanks again
5/9/2024
Mirador Equestrian. VERIFIED CUSTOMER
I had engine light trouble and Jena knew I had a horse business and needed my truck back asap so she went the extra mile to get my truck fixed in a day. Very grateful.
Leslie Nelson Mirador Equestrian LLC
5/9/2024
Bill H. VERIFIED CUSTOMER
Okay
5/9/2024
Carol M. VERIFIED CUSTOMER
He did a great job & is a very nice person.
5/9/2024
Greg F. VERIFIED CUSTOMER
I had to call 5 times to get through to someone for a simple update on the prognosis. The sales manager ended up fielding the call he was the first person who actually answered the phone. I was told “answering the phone knowing the customer might be upset is difficult.” I have worked in customer service my entire life. A simple “we haven’t gotten to your truck yet” would have been nice.
I picked up my truck, not fixed, I paid for the part. I will be back next week. I expect this will not happen a second time. Commercial vehicles loaded with tools should be a priority.
5/9/2024
Adam W. VERIFIED CUSTOMER
Michael Hanson and the service department did an excellent job
5/8/2024
John B. VERIFIED CUSTOMER
Paul cares a lot about our happiness , his efforts to make us happy were felt a d very much appreciated- John B
5/8/2024
Anthony G. VERIFIED CUSTOMER
Great staff very professional and very welcoming and friendly!completely different from my experience with the previous staff,pretty bad that I had planned on never going back to this dealership !!new staff made it a lot more enjoyable!!!
5/8/2024
D&M Utility. VERIFIED CUSTOMER
Sam was awesome
5/8/2024
Arthur F. VERIFIED CUSTOMER
Jena did a great job!!!!!!!
5/8/2024
Dirk D. VERIFIED CUSTOMER
Sam is a good guy
5/5/2024
Steven P. VERIFIED CUSTOMER
I was cited my appointment would take an hour but maybe a little longer. I left to do errands and was dropped off 90 minutes later. When I asked for an update I was informed that my car had not even started yet.
I understand things happen. I get that there are delays. But I had an urgent appointment later that day. Had I known there was a possibility of my supposed one hour time actually taking 4. I would have made it known and rescheduled for another date. Instead I got locked into waiting for my car.
I am grateful that they made efforts to expedite things, unfortunately I received my car too late which then affected that appointment. I would not be writing this if there was a slight delay. But this was far, far, far more than a slight delay.
On a side note, it took them easily 5-10 minutes to check me in and out. You should look at your software to see how it can be more efficient. That is a very, very, very long time compared to other services I’ve used and I don’t know why it would take that long unless your employees were playing minesweeper and intentionally delaying things.
5/5/2024
Harold M. VERIFIED CUSTOMER
We were told it would take a couple of hours for routing semiannual maintenance. Even tho I noted it in the pre registration, the service person did not know we had the extended CardinaleWay 5-yr service contract; he eventually found it. I received a follow up text offering a contact. 4 hours later I texted the contact, "What's the status." I never received a reply. We called twice only to be told the car was being worked on. I called again at 5 pm and got stuck in a voice mail tree waiting for an answer. I later received an email that the car was ready but service was closing at 6. So we rushed down an picked it up. This was not the service we were used to from Lithia.
5/5/2024
John F. VERIFIED CUSTOMER
I really appreciated Sam following up with me to get the jeep fixed. He was very professional and kind and knowledgeable and I appreciated that