CardinaleWay CDJR Santa Rosa Auto Repair Service

My first time working with Jena. She brings positive energy along with knowledge and professionalism. Easy to communicate with. Thank you!

First the communication issues should be addressed so customers are kept in the loop always. Have tried to make sure I receive updates since I am retired and home while my wife is working full time. She receives updates when sent and forwards to me, even though I have asked to update contact information so I am primary. Almost there but as I am responding to this survey the message content was as follows; “ Lisa, thank you for trusting us with your vehicle. To help our management team deliver the highest quality service, please answer one simple question about your satisfaction with the service provided by Jena Campbell…” Also when my wife received the first update for service the message said it was from Jena, but I was told she was off that day?

Always excellent service

I recently brought my 2018 Jeep back to this dealership for service on May 18, 2026, around 8:20 AM, after purchasing the vehicle from them only two weeks earlier. The entire experience has been extremely frustrating and disappointing. Communication from the start was unacceptable. Jena Campbell, the assigned service advisor, repeatedly failed to follow through. She promised to call me within an hour of dropping off the vehicle with an update on what it needed. More than three hours passed with no contact, forcing me to call myself. This pattern continued: every time I needed information or confirmation, Jena was “busy” and never returned calls as promised — including the commitment to call me confirming the vehicle would be ready between 4:00–4:30 PM. No call came. After 4:30 PM I had to reach out again, only to discover the initial repair (a connector) had not resolved the issues. The vehicle then required a software update that apparently could not be completed at the dealership, requiring a technician from another location. As of today, May 21, the vehicle is still not ready. The latest update from the manager is that they now need a discontinued part directly from Jeep. This is highly concerning for a 2018 vehicle that this same dealership sold just two weeks ago after supposedly performing a pre-sale inspection. The lack of proactive communication, repeated delays, and ongoing mechanical issues have turned this into an exhausting and stressful ordeal. It raises serious doubts about the quality and thoroughness of the pre-sale inspection this dealership claims to perform. If they cannot properly service or stand behind a vehicle they sold so recently, it seriously undermines customer trust. I expected far higher standards of professionalism, accountability, and competence. Because of this experience, I will be taking the time to post this review on all available platforms so that other customers, my friends, and acquaintances are fully aware of the type of vehicles and service practices at this dealership.

Jena was persistent in getting the primary issue resolved. Thank you!

Jena Campbell is always great to work with. Jena was able to work my vehicle in for service without having an appointment, thank you Jena I appreciate you!

Jena is always grate help. Thank you again !

Sam is a great liaison who adds a welcomed personal touch to customers.

Great service.

Would have been a lot better if it wasn’t $517 to install a 30-40 dollar part. I get labor costs and all but $517 for a thermostat is ridiculous. Just saying.

Samuel was a pleasure to to have as my service advisor. He made sure I knew about my next big service that is due and he was very fun to talk with!!! He is a huge plus to have in your service department!

I am extremely disappointed with my recent experience at your dealership during what should have been a routine oil change appointment. When I scheduled my appointment, I was under the impression that I still had oil changes for life through your dealership. I have been a loyal customer since purchasing my vehicle there in 2014, and until now, I had never experienced any issues with the service team. During my appointment, Michael informed me that my vehicle needed additional work. I requested a printout and quote for the recommended services, specifically regarding my brakes and a leak on the driver side. I was then quoted for a diagnostic, and I also took home the 90,000-mile service recommendation printout. About 30 minutes later, Michael called and explained that the leak was related to the AC system and that, combined with the brake work, the total would be around $1,900. I explained that unfortunately this was outside of my budget at the moment and that I only wanted to proceed with the oil change. At that point, Michael responded by saying, “Okay, well you won’t be able to return to us.” I was completely confused and asked him to repeat himself. He then stated that his manager had asked him to let me know that if I was not going to have the repairs completed there, they could no longer honor my free oil changes and that I would have to go to Walnut Creek instead. This was never explained to me beforehand, nor was it communicated in a professional or respectful manner. After being a loyal customer for over a decade, I felt blindsided and honestly pressured into completing expensive repairs I could not afford. To make matters worse, after dropping my vehicle off at 8:30 AM, I never received a follow-up call regarding the status of my car. By 3:00 PM, I still had not heard anything and had to call myself for an update, only to be told that the vehicle had already been ready. The person I spoke with on the phone was also very rude and abruptly hung up on me. What makes this even more disappointing is that my husband and I had actually walked the dealership and looked at trucks while we were there because our family has grown, and we had hoped to return and purchase another family vehicle from your dealership. Unfortunately, after this experience, it has left a very bitter taste. The way we were treated by Michael and the receptionist completely changed our perception of your dealership. Overall, this experience left me feeling disrespected, confused, pressured, and deeply disappointed. As someone who has trusted your dealership for years, I expected better communication, transparency, and customer service. Based on this experience, I would not feel comfortable recommending your dealership to friends or family.

Ben is awesome!!!

She is very trustworthy and never tries to sell me something I don’t need, I trust her recommendations completely. Only person I deal with

Sam is the best thing about coming into your business.

Same was great , last appointment was not great. My car still pulls hard tobright side all the time. Brought up to have alignment redone and got the run around with no alignment done. Have tape adheisive all over passangerside window from covering put on the opening from window left down in the rain while you had it and detail shop put swirls marks all over from using a buffer on the paint. I spent another 400 to get the rear end serviced and didn't see the hypoid gear lube additive for sure grip on the invoice which it must have. I did the service tonmake sure something got done since it cost me 350;in lost wages to take the day off to get you the car back to realign it and still you failed tonalign it. That eas bad enough but the bs reason given was just pathetic. So yes please call me back and lmk when your going to make this up to me after I just spent 9 k on the car with the repairs at your shop that I bought for 8k.love my charger and am pleased with thecwork done for the most part. Am more than happy to take the time to explain my position if someone cares to call me about it.

Jena and your team were great and got my truck back on the road in record time. Thank you all very much!

He very polite and helpful

When I moved to Santa Rosa in 2020, I had a 2019 Ram 1500 that was serviced by the current Dodge Dealership under another name. Regardless, service was good & professional & at some point during that time Jena was, on occasion, my service writer. Then, and now, she was & continues to be a positive, knowledgeable & professional source for your service customers. D. Miller Santa Rosa

Jena is a great representative for your company. Please make sure she stays so others can get the same interaction as I did. The best