CardinaleWay CDJR Santa Rosa Auto Repair Service

My truck was dropped off on 5/1 at approx 10 am, for a warrantied oil leak. The job was supposed to take a full day. The truck was promised to be completed by mid day on 5/2, as I needed the vehicle to go to work on 5/3 to my job as a Fireman. I texted the advisor at approximately 10:30 am on 5/2 for an update regarding completion of the repairs. No text back was ever recieved. I then called the service center and left a message with no phone call back. I then recieved an update promising the truck would be complete around 3:30 to 4 pm on 5/2 and to expect a phone call to come pick up the vehicle. No phone call was ever recieved and I called at approximately 5pm on 5/2 and was told my advisor had left for the day and the status of the vehicle was unknown, but still showing “in progress”. This left me with no vehicle to drive to work and made me have to miss work for that day as it is my only means of transportation. The advisor not providing any updates or correspondence and leaving me high and dry is very unprofessional and caused me to miss work due to the lack of providing my vehicle back in a timely manner and as promised. It was made very clear that I needed the vehicle to be complete no later than the end of the day on 5/2 and that was blatantly disregarded and not communicated that it would not be complete. Very dissatisfied

Only person acknowledging customers presence innthe service dept. I usually have to wait 1 or so minutes for someone to welcome me and just tell me someone will help out soon. Sam welcomed me right away andbwas able to help a short time later. Thanks Sam!

Customer service was outstanding.

I appreciate good and timely service. Thank you!

Because the people that I brought it to **** lied to me, they told me that I needed a new engine. It was covered by warranty, which I knew it wasn't but they said it was so they charge me $1000 to tell me that I needed a new engine, but yet I only went in there because eight cylinder was bad so I asked him how much would it be to Replace the eight cylinder then it cost me another $300 for them just to look at to see how much it cost so now they want $1350 to look at my truck which has a blown engine or eight bad and his **** is it it's ****. They totally lied. They totally said they're gonna get the money for the new engine so they said you need a new engine now I'm **** because They want $22,000 for new engine. There's no pay that.

Best servi w department ive been to.

Never been happier with a car dealership and their service. Number one in my book!!

Enjoyed my interaction with Mr. Bullen. It was clear to me that he knew how to interact with the customer. Good job Mr Bullen!

I walked in the door immediately got helped great customer service I was very pleased this time around

The employee was very helpful and personable. Seemed very interested in helping me correct my vehicle needs.

I am not satisfied with the help provided by customer service. I need information and confirmation about the refund of my money since the contract was not made and I require my refund immediately. my number is ****-****-xxxx or ****-****-xxxx

Great service.

Mike did an excellent job.

Great service from a great people

Michael made it unbelievably easy to work in ensuring we got back on the road before a weekend full of sports and gymnastics activities. He was amazing from the beginning, and made sure the dealership took care of our rental while our vehicle was in the shop. He sent consistent updates on the status as well. Overall, we will always take our vehicle to Cardinale Way!

I don’t like that the bill is not in a spoken language. The bill was more than The establishment . It was my first visit and I I feel I was ripped off. I’m going to do my homework and shop around next time

They had my truck for over 3 months with no communication. I reached out twice a week for an update and would not hear back. I left messages and sent text. Then I finally received my truck back and it was covered in scuffs and scratches that were not there prior to drop off. They said they would watch their cameras to see if they did it. I insisted they did and that it NEEDED to be fixed. They took the truck AGAIN and kept it for another MONTH. No compensation no loaner car. Unprofessional, no client communication.

Joe did a great job at explaining the process and what needed to be done afterwards. Ill look for Joe next time!

Friendly and prompt service

Great improvement in customer service!