Dear Jena ,
You Rock !
Best service writer west of the mississippi.
R. Nunez
3/29/2024
Alf J. VERIFIED CUSTOMER
I always take my truck to see Jena. She’s very knowledgeable. Gets me in on time takes care of the problem and it’s wonderful to talk to always a pleasure to come in there when she’s there she makes me feel like I’m the only customer there even though she’s working with several people at the same time very great multitasker, and a wonderful person. Exactly what your company needs.!!!
3/29/2024
Travers C. VERIFIED CUSTOMER
Jena was great, toon a bad situation and made it better. She provided outstanding customer service!
3/27/2024
Guellilmo P. VERIFIED CUSTOMER
Excellent service
You are now my Dealer of choice
3/27/2024
Mark D. VERIFIED CUSTOMER
Pricey, but greatly appreciated the helpful Service and timely completion of the work.
3/27/2024
Kathryn J. VERIFIED CUSTOMER
Ben is personable and professional!
3/26/2024
Marnell P. VERIFIED CUSTOMER
Warranty
3/26/2024
Gary S. VERIFIED CUSTOMER
Very satisfied, Thank you!
3/26/2024
Erin M. VERIFIED CUSTOMER
I don't need anyone to contact me but here was my experience. I brought my car in on a Monday morning and told, by service advisor Ben, it'd be ready Tuesday by 10am. I never got a call that the car was ready, and when I did call (numerous times), I was transferred to Ben and his voice mail. Turns out Ben was on vacation so I'm not sure why I was transferred to his line if no one was going to be checking his voice mails. Then after calling twice Wednesday morning to get the status of my car, I was told it was ready for pick up and I said I'd be on my way. I paid, and then waited 30 minutes for my car to be brought around. The communication breakdown was really bad. And when calling to get the status of your car, you should be able to get an answer without being transferred. It turns out my car was ready on Tuesday so went 24 hours without it when I didn't have to.
3/24/2024
Gerardo M. VERIFIED CUSTOMER
Thanks for the great service.
3/24/2024
Timothy G. VERIFIED CUSTOMER
I appreciated that you texted me when the Ram was ready to be picked up.
3/23/2024
Samantha O. VERIFIED CUSTOMER
Front desk - service department was very helpful and the oil change was prompt even though you guys are extremely busy. Thank you for doing a great job!
3/22/2024
Douglas C. VERIFIED CUSTOMER
Paul provided excellent customer service and knowledge during my recent visit. Paul does a great job and should be considered a valued employee.
3/22/2024
Wayne I. VERIFIED CUSTOMER
I will be back soon!
3/22/2024
Russell A. VERIFIED CUSTOMER
Great experience. Great personalities and an easy arrangement.
3/22/2024
Denis T. VERIFIED CUSTOMER
Awesome service
3/22/2024
Heather B. VERIFIED CUSTOMER
Jenna was professional and knowledgeable about the work being done on my car.
3/22/2024
Sally S. VERIFIED CUSTOMER
I was very pleased with the way Samuel Bullen handled my service experience today. When I realized it would take a couple of hours longer than I planned (I added more to my original request), he even went so far as to track down someone to give me a ride home when all the usual shuttle drivers were already out. This is the second time I’ve had Samuel as a Service Advisor, and he was just as impressive as the first time. The entire service crew is the reason I keep coming back to the Cardinaleway location. Thank you!
3/22/2024
Chirleen M. VERIFIED CUSTOMER
Good customer service and quick turn around time. Very pleasurable experience.
3/22/2024
Timothy M. VERIFIED CUSTOMER
Iman was a pleasure to deal with during this adventure. She provided truthful and honest responses to any questions I had and of course had a very calming nature and great smile even with not so great news. Thank you Iman I appreciate you