Jena is a professional and knowledgeable service advisor.
3/16/2024
Michael H. VERIFIED CUSTOMER
I asked an employee to turn off the very loud TV (with “Capt Underpants”). I was trying to do work on my laptop. The female employee I asked for help was VERY rude and informed me that I was “not the only customer.” So I asked the other 2 customers in the llounge if they were watching the TV: one was reading the paper, the other was reading his phone. Both said “no” and that they had no problem with turning it off. The employee was quite put out about the request and compromised by changing the channel and turning the volume down. Not a welcoming experience.
3/16/2024
Stephen M. VERIFIED CUSTOMER
Joe is very professional and courteous. I had my ecodiesel motor fail on my 2018 RAM, luckily I have the MOPAR 100,000 mile warranty that covered the replacement! Joe keeper me posted through the insurance process as well as updates on the delivery of the new motor! Once the replacement work started he updated me regularly, even sent me a few pictures! Something I really appreciated.. the process was 2 months and a week..
And when I brought the truck in for noise that started after it was returned he was able to get me in immediately to check!
Steve
3/15/2024
Randy F. VERIFIED CUSTOMER
It’s always pleasure to do business with you! We always feel like we are safe with our car after a visit with you
3/15/2024
Ricardo A. VERIFIED CUSTOMER
Great service Jena is great and super friendly
3/15/2024
Jason R. VERIFIED CUSTOMER
He kept me in the loop during repair..updated me with a phone call when part arrived. Called and texted when almost done..friendly and informative.
3/15/2024
Jack T. VERIFIED CUSTOMER
My check in was very easy (even with you starting a new process). My service was completed in less time than expected. Service on all aspects has been great!
3/15/2024
Dallas E. VERIFIED CUSTOMER
The scheduled recall service didn't have all the parts for the recall. This was the second time we were called in to perform this recall but the shop was unable to deliver. Not good for customer satisfaction. Somewhere the system broke down.
Dallas Parr
3/15/2024
Nicole F. VERIFIED CUSTOMER
From the beginning, no one explained the check in process. In which my driver got blocked in and when asked for them to move their vehicle, so we can back up an leave we received quite the attitude. I shrugged that off maybe they were late and forgot their morning coffee. Upon picking up my vehicle they handed me paperwork and then could not find my keys. Thankfully my partner found them on the front driver seat. Highly unprofessional to leave them in there and if that wasn't enough.. Just before leaving I'm reading the paperwork. They did NOT do anything but order parts. Why was this not told to me? I went back inside to be told we'll contact you once they arrive. Okay sure because I have another whole day to waste leaving my car. If it wasn't for the replacement being a recall I would not go back.
3/14/2024
Remy W. VERIFIED CUSTOMER
It was fun to witness Samuel out with the new system! He did great on it! I was always was jealous whoever got Samuel as their service dude, but finally I got him! I explained my issues and my financial situation and we were able to figure out that something that worked for all of us and definitely will help the car. I'll definitely be back to do general maintenance with y'all because of Samuel. Thanks again Samuel!
3/14/2024
Randy M. VERIFIED CUSTOMER
Very helpful and pleasant to work with.
3/14/2024
Gustave F. VERIFIED CUSTOMER
Jena Campbell is very knowledgeable and very efficient. I always request her service.
3/13/2024
Peter M. VERIFIED CUSTOMER
The replacement part that they applied for me, did not work properly, also other components to the vehicle that are not working properly. The vehicle was not detailed whatsoever, when I arrived to my house, I found crumbs, food, trash, old toys, and anything else you can think of underneath the seats in the storage compartments, everywhere in the vehicle. Absolutely 100% disappointed with this business, and I will never ever do business here again.
3/6/2024
John R. VERIFIED CUSTOMER
Jena and the entire staff are professional and helpful
2/18/2024
Christina T. VERIFIED CUSTOMER
She did an amazing job! She was very welcoming, friendly and handled things very quickly and efficiently!
2/7/2024
Hector S. VERIFIED CUSTOMER
Service advisor Jenna is very unprofessional and does not have any good communication. Does not seem to be the first time either.
2/2/2024
James B. VERIFIED CUSTOMER
I am completely happy with Jena that helped me . Except the fact it took 2 weeks to fix my truck and I was not told how long the process was gonna take I was forced to pay friends to give me a ride to and from work and all I asked for in return was a oil change for my inconvenience of having my truck for so long . And yet I didn’t even get that . Kinda frustrating
1/31/2024
Junior M. VERIFIED CUSTOMER
I have seen a big improvement in customer care. Thank you !