Probably too many comments to list. However, I would start by working on communication. It is horrible, and no a text or message through an app is not the same as a phone call to discuss the issue with the vehicle. Second, Everytime I walk into your service department I feel like I've walked into a three circus. It is not a comforting feeling knowing I'm about to leave my car there. Third, we called and reached the service manager. He told my wife, that he would be working with her. She was told that he would call when the wiring harness came in and when the vehicle would be ready. How many times did he call after that conversation? Zero, in fact no calls were made, just a text...
No, you you will not get one more chance. This was the last chance after the experience we had purchasing tires.
I hope you take some to develop leaders within your organization that can help with the systemic issues that plague your dealership.
Have a nice day!
4/11/2024
Daniel B. VERIFIED CUSTOMER
Outstanding service. This time was the quickest one. Everyone very friendly and attentive
4/10/2024
Alf J. VERIFIED CUSTOMER
Yes it was a job well done .
4/10/2024
Ron L. VERIFIED CUSTOMER
Jena is wonderful. Good listener, documents everything, timely follow-up. A+
4/10/2024
Gray L. VERIFIED CUSTOMER
Joe helped me last time and he’s very kind and helpful.
Very happy with my experience last time and today.
Thank you
Leisa
4/10/2024
Brian D. VERIFIED CUSTOMER
Paul Temollino was great
4/10/2024
Linda T. VERIFIED CUSTOMER
I had the first appointment of the day and it took me two hours and 15 minutes to get out of there. I had an oil change and a tire rotation. That’s way too long.
4/9/2024
Nathaniel G. VERIFIED CUSTOMER
Thank you for thoroughly communicating with me every step of the way until the repair was done. I am so pleased the issue has finally been resolved after 2 years at another shop.
4/9/2024
Daniel S. VERIFIED CUSTOMER
Last week I called four times and left 4 messages to have a problem fixed and no reply .
Not sure you want to here from me about my problem
Guess you guys don’t care about people anymore
4/9/2024
Victor V. VERIFIED CUSTOMER
Mr Samuel took good care of me. But the cost of the service is horribly exorbitant. The part which was purchased from Mopar was $242. The cost of the installation was $558! It only took one hour to install. It was a lift gate handle that needed to be replaced because the bulb cannot be replaced. It's horribly frustrating.
4/6/2024
Patrick U. VERIFIED CUSTOMER
Thank you Jenna and Chuey for great service.
4/6/2024
Richard D. VERIFIED CUSTOMER
On time friendly,
4/6/2024
Chris Solberg. VERIFIED CUSTOMER
I was told parts were there, they were not. I had to call, well after 90 days from when we started this process. This is a recall issue. I hope the parts arrive soon and that I receive a call.
4/6/2024
Kaitlyn L. VERIFIED CUSTOMER
Mr. BULLEN is the very best service rep I could possibly hope for. He is the reason I use your dealership for service! He makes coming there a hood experience and his communication by text and phone with updates or clarification are very helpful. He goes far above and beyond what would be expected. Exceptional service, personality, professionalism and knowledge. He’s the best!
4/6/2024
Sam B. VERIFIED CUSTOMER
Iman was great with helping communicate everything between the mechanic and myself. She was very helpful everything needed. Overall I was very glad to have Iman as my rep.
4/5/2024
Katrina/Henrick C. VERIFIED CUSTOMER
Great service!
4/5/2024
Breanne B. VERIFIED CUSTOMER
Jena has been amazing to work with. Prompt, kind, & knowledgeable.
4/5/2024
Meghan G. VERIFIED CUSTOMER
He was great! Seemed to really love his job and was happy to help and answer any questions
4/5/2024
Richard R. VERIFIED CUSTOMER
Excellent job, very professional, great communication.