Everyone was VERY nice and professional. But i have two problems.
1. Paul first quoted me $1,100. That didn't sound right and I told him so. I questioned several times in several ways, and he said yes, $1,100 when in fact, it was $11,000!!!
2. My other problem is also the $11,000 quote. I thought I was going to have to donate my minivan and not afford another which would be so much trouble.
But thankfully I was able to get the van in to a transmission specialist in town for $5,000 and another quoted $6,400. I still can't believe your business charges $11,000.
4/4/2024
Diane C. VERIFIED CUSTOMER
In person, all employees were polite and competent. Trying to reach Paul (or ANY service person) by phone was like trying to talk to a brick wall. “That mailbox is full and not able to receive any messages,” and transfers to any and ALL service reps resulted in 3 dropped calls in a row. Your communication system is a giant disaster. Calls to the service dept call center should connect a customer with someone who knows something about automobiles. Luckily your service bay folks seem to know what they are doing.
4/2/2024
Eric N. VERIFIED CUSTOMER
I was not happy with the service provided.
I took over a month for some warranty work to be done.
The people I was in contact with didn’t seem to know when the parts would arrive so they told me various incorrect dates on different days.
The parts did not arrive on said dates/times on multiple occasions and it felt like nobody cared.
I was told on multiple occasions that “it’s out of our hands” and felt I was dismissed. I called and asked to have a manager call me.
He had the same excuses.
Dont promise if you can’t deliver! It would have been ok if I wasn’t told, a few times, an exact date the parts would arrive. So my frustration built up every time the expectation was not met.
I still have not received a phone call from the GM like I requested.
???????
4/2/2024
Michael P. VERIFIED CUSTOMER
Great service depatmwnt. Estimate was accurate and was notified about a slight delay in completion of the repair. Very friendly and professional.
4/2/2024
Tom H. VERIFIED CUSTOMER
My daughter Monica brought the jeep to be serviced. Someone walked her to the lounge, she provided her phone number and was told she would be texted or phoned when the car was ready about 330. instead later I found both a text and a voice message from Iman on my phone indicating the Jeep was ready. So unknowingly my daughter ended up waiting much longer than necessary until she finally inquired and was told it was ready. Also the voice message Iman left on my phone she spoke very rapidly and I had to listen to it two or three times before I realized what she was saying. Proper messaging etiquette is to speak slowly and clearly. Please phone me to discuss ****-****-xxxx
4/1/2024
Eric P. VERIFIED CUSTOMER
Dropped my car off over two months ago. Stereo was stolen in your lot and I’m still waiting for my car ????
3/31/2024
Alan A. VERIFIED CUSTOMER
Every time i get my truck serviced it takes a long time to pick up.( was there for an hour just for pick up) this last time i was charged for extra stuff when i have a service contract that wasn’t cheap and the guys said if he knew i had a contact from the start he wouldn’t have added it on. I had asked for an oil change and any other services that where due not extra additives
3/31/2024
Cassandra V. VERIFIED CUSTOMER
Iman was great; however, the service technicians forgot to fill the front tires after rotation service was performed. I had to fill the front tires myself after leaving the dealership. This is disappointing.
3/31/2024
Crozat Management. VERIFIED CUSTOMER
Jena rocks!
3/31/2024
Maria C. VERIFIED CUSTOMER
This young man was very helpful and he is the only one after bringing in my car in 3 times for faulty back windows, that really took the time to help me get it figured out! This young man is a true asset to your team.
3/29/2024
Richard N. VERIFIED CUSTOMER
Dear Jena ,
You Rock !
Best service writer west of the mississippi.
R. Nunez
3/29/2024
Alf J. VERIFIED CUSTOMER
I always take my truck to see Jena. She’s very knowledgeable. Gets me in on time takes care of the problem and it’s wonderful to talk to always a pleasure to come in there when she’s there she makes me feel like I’m the only customer there even though she’s working with several people at the same time very great multitasker, and a wonderful person. Exactly what your company needs.!!!
3/29/2024
Travers C. VERIFIED CUSTOMER
Jena was great, toon a bad situation and made it better. She provided outstanding customer service!
3/27/2024
Guellilmo P. VERIFIED CUSTOMER
Excellent service
You are now my Dealer of choice
3/27/2024
Mark D. VERIFIED CUSTOMER
Pricey, but greatly appreciated the helpful Service and timely completion of the work.
3/27/2024
Kathryn J. VERIFIED CUSTOMER
Ben is personable and professional!
3/26/2024
Marnell P. VERIFIED CUSTOMER
Warranty
3/26/2024
Gary S. VERIFIED CUSTOMER
Very satisfied, Thank you!
3/26/2024
Erin M. VERIFIED CUSTOMER
I don't need anyone to contact me but here was my experience. I brought my car in on a Monday morning and told, by service advisor Ben, it'd be ready Tuesday by 10am. I never got a call that the car was ready, and when I did call (numerous times), I was transferred to Ben and his voice mail. Turns out Ben was on vacation so I'm not sure why I was transferred to his line if no one was going to be checking his voice mails. Then after calling twice Wednesday morning to get the status of my car, I was told it was ready for pick up and I said I'd be on my way. I paid, and then waited 30 minutes for my car to be brought around. The communication breakdown was really bad. And when calling to get the status of your car, you should be able to get an answer without being transferred. It turns out my car was ready on Tuesday so went 24 hours without it when I didn't have to.