Terrible communication, parts were ordered in November, arrived and nobody called to notifye. Once I dropped off vehicle in March, vehicle was taken apart and then found out not all parts had arrived or been ordered
3/25/2025
Victor C. VERIFIED CUSTOMER
Good service thanx
3/24/2025
Eduardo J. VERIFIED CUSTOMER
Thank you!
3/24/2025
Ann F. VERIFIED CUSTOMER
I have a couple of gadgets leaking oil. The 1st estimate was 1355.00 May I get them repaired for this amount?
3/24/2025
Melvin H. VERIFIED CUSTOMER
1, how long it took to get a starter
2,kept texting to get updates
3,asked for servicing never received.
4, wasn't told there would be a upcharge
On a credit card and you do not except a personal check. Lucky I had emergency cash
5, my truck was parked against the weeds so it can receive more rodent issues.
6, entered my truck and the inside smelled like a gressy auto shop.
7. Had to reduce my info screen behind steering wheel to show what I had before.
8, Why piss off a 70 year old Ram owner
9, Now will have to schedule service in Healsburg Ram.
10.Fancy dealership and a salesperson was VERY FRIENDLY and showed where to enter the service department.Thank You female salesperson.
3/23/2025
Jason P. VERIFIED CUSTOMER
Sam was great
3/23/2025
Stephanie G. VERIFIED CUSTOMER
Nicole is amazing! She is the perfect mix of friendly and professional. She's dedicated and hard working. I'm always happy to work with her!
3/22/2025
Dan S. VERIFIED CUSTOMER
Nicole helped me to finalize the repairs on my jeep and did a great job keeping me updated on the status of parts and the work from the tech. I was able to pickup my jeep this morning and I’m very thankful!
3/21/2025
Leslie F. VERIFIED CUSTOMER
Nicole was completely incompetent and unresponsive during the month you had our vehicle without doing anything. She did not return our repeated calls and claimed it was the answering service that was the problem. I now have to go to a different dealership miles away to get my vehicle serviced. Worst service possible.
3/21/2025
Kenneth T. VERIFIED CUSTOMER
Jena is very capable & help.
3/21/2025
Claudia S. VERIFIED CUSTOMER
excellent service
3/20/2025
Quinn A. VERIFIED CUSTOMER
First, let’s start off by the diagnostic. I had to pay 800 bucks for a BCM. And after that was installed, I was hit with a another charge for a RFH. This wouldn’t have been so bad if I was told at the beginning that there could possibly be another charge with another device. Second thing is that I brought my car in for a diagnostic, and there was parts taken off inside and never was put back and the second time I pick it up the same issue. Not getting any help from the office so that means I will have to go on eBay and buy the missing part because someone in your service area do not know how to put things back once they are done working on it.. I came to the service office the first time because my part was ordered a week before and still no one had called me to install it or do any steps. Come to find out my part was in the back the whole time. It just seems like from day one when I walk in the door at this place it was going to be a **** show. I was told not to use you guys, but I did it anyway, and I truly regret it.
3/20/2025
Ratu V. VERIFIED CUSTOMER
Thanks for the service well done time was good n thanks to Big Paul for serving us today very Appreciated thanks
3/20/2025
William V. VERIFIED CUSTOMER
Well the inspection sheet was not filled out whatsoever, spoke to Michael the service manager and brought it to his attention,
3/20/2025
Roy L. VERIFIED CUSTOMER
Everything went well. Wonderful customer service
3/20/2025
Noelle B. VERIFIED CUSTOMER
I was not kept informed as to the status of my car and the problems with getting the warranty to cover the work for five days and I was not advised that the parts have not been ordered because I had been told they were ordered so it took entirely much too long for my car to be repaired then it should have my car was in there for Nine days for something that should’ve taken two days.
3/20/2025
Hernan S. VERIFIED CUSTOMER
Paul is a grate person, good worker and excels in his field, so take care of him because he's worth his weight in gold.
3/20/2025
Sandra M. VERIFIED CUSTOMER
Your service is not good. Why did I have to call several times and not get appropriate answers as to when my car was available. Where was Jenna??!! I left many messages and she never returned my messages. She left work without connecting with me. She’s been around for a while… does she achieve dispensation for her lack of informing her customers???!
3/19/2025
Kristina J. VERIFIED CUSTOMER
Thank you!
3/19/2025
Anita W. VERIFIED CUSTOMER
Ben is a great representative of your company. I wasn’t going to come back to the dealership, but he worked hard and provided great customer service and clear and consistent communication. He is an asset to your company.