Hyundai of San Bruno Auto Repair Service

Erik was super helpful and kind, he looked into an issue with my clock in addition to the service. My car was washed and ready quickly! Thank you.

OK

Irving was wonderful and despite the entire shop being extremely busy, he took the time to answer all of my questions and explain things well. He went above and beyond with a follow-up call the next day to make sure I scheduled my next visit for an outstanding recall. He was a pleasure to work with and I look forward to heading back to SB Hyundai

I recognize that running a car dealership and service center is a huge job and i appreciate you’re still getting it together. Ive only visited this dealership twice. Once to purchase, but the salesperson never followed up and i purchased at Capital Hyundai. My second visit was for this service appointment. My sense is that this operation is poorly managed. While i waited 45 minutes to be checked-in, I observed the lobby and listened to how calls were handled. The customer does not appear to be the priority. Irving is the one worker who demonstrated initiative and concern for the customer. He’s the only person who approached me and took ownership. He demonstrated competence and superior client care. I felt that he was honest, knowledgeable, and he would follow through on everything he promised - and he did. The service reception staff seems under staffed and overwhelmed. Irving was the stand-out. If your dealership is committed to improvement - use Irving. One thing i know from my long experience in business…if you've got an employee who still gives a **** about the customer when the business itself does not - its only a matter of time before you'll lose him. Hyundai, Kia and Genesis are great brands. Service must step up to the expectations the consumer has for the brand. You’ve got someone on site who knows how it’s done. Consider giving Irving more responsibility.

Very friendly and I was very happy. Thank you.

Irving has been wonderful with me as I continue to bring my car in due to excessive oil consumption. He is friendly, professional and attentive. He continues to work with me and keep me hopeful that my car will be fixed. The process that he needs to follow is time consuming however he remains with the same good attitude and friendliness.

Excellent customer service.

Irving was great. He made sure I was satisfied

Friendly service

Excellent

He’s a good dude. Give him a raise.

Fast and friendly

Great communication and helpful service from Irving.

Terrible communication when trying to get answers of any type. The woman at the front desk should provide better customer service.

NA

Above and beyond a one woman team. I thank her and her efforts to assist me and my family. And get my son off to college.

He was thorough with my car report, letting me know the fix-ins and the updates on my car.

Elizabeth delivered exceptional service by explaining the steps in diagnosing, troubleshooting my car problem, and getting it back. She was courteous and respectful of my time. I felt like she listened and cared about me. If there are more employees like Elizabeth, customers would trust the car industry.

I dropped off my car on the morning of 01/23/24, and after 11 days at your location, the only service I received was a check-up, even though I asked to refill the freon gas for the AC, change the rear boots, and backup camera. On the first day, I received a call to go over what I wanted to get done on my car, on the following days there was zero communication. I texted and called several times to receive an update about my car, but all my efforts were unsuccessful. Due to the lack of communication, I went to your location on the afternoon of 02/02/24, where I was told that by the next day, my car would be available for pickup, after several excuses of why the work I asked for was not done. On 02/03/24, I went to pick up my car, only to be communicated that none of the work I asked for was done, and surprisingly, more issues were found on my car, specifically, the change of the brake system (calipers, brake pads, etc), with an approximate cost of $4000!. This was communicated to me by the mechanic who performed the check-up on my car, which raises the question of how serious is the work at your location. After 11 days, I decided to take my car home, with zero work done, and huge expenses of Uber rides as I was not offered a loaner car.

Irving is an asset to your team: professional, patient, honest. Thank you Irving!