This is the worst dealer I have ever dealt with. Very unsatisfied.
3/10/2024
Stephanie N. VERIFIED CUSTOMER
I think it was Erik Cuevas who helped me. He was very helpful and patient and of course knowledgeable.
It was great to go to The Hyundai in San Bruno, so convenient.
3/10/2024
Alan L. VERIFIED CUSTOMER
Very courteous and helpful
3/9/2024
Salina W. VERIFIED CUSTOMER
It was really nice to get a ride home from Uber. That was a really good customer service provided by Hyundai. Keep up the good work.
3/9/2024
Janice B. VERIFIED CUSTOMER
Our technician Eric, was very nice, helpful and professional. The work completed on our new vehicle was done in a very reasonable time. Due to no fault of Eric’s, we had to wait about 20 minutes until he returned from lunch to get our car even though we had a text that said it was ready. The point is that he has a right to his meal breaks but it’s evident the service center in San Bruno does not have enough staff to handle the number of its customers in the entire peninsula area. It’s a shame and puts a great **** on your staff and reflects poorly on your customer satisfaction and quality assurance. You have a beautiful showroom and great product. The service center needs to meet and exceed that standard as well. Maybe you could train your intake front desk staff to manage the paperwork so the techs can focus more on the technical work being done in the service center. This is how other car dealerships manage their staff. Best and highest use of their employees.
3/8/2024
Marco G. VERIFIED CUSTOMER
The service was outstanding. Irving did a great job. I am very happy with the way my vehicle was
detailed!
3/8/2024
Lester V. VERIFIED CUSTOMER
Awesome employee you should hire more like him
3/7/2024
Vladimir S. VERIFIED CUSTOMER
Thank you!
3/7/2024
Maria R. VERIFIED CUSTOMER
On my last visit, before this one, I was hesitant about taking my Vehicle in for service but now I am very happy of service I received
Irving was very knowledgeable and explained what was needed for maintenace.he kept good communication with me on other issues that were found. I felt very comfortable and satisfied with the whole situation
3/6/2024
Anthony L. VERIFIED CUSTOMER
Thanks for the fast service.
3/5/2024
Atul S. VERIFIED CUSTOMER
The scheduled time for the appointment was 10:15. It was 10:45 before I was seen.
Everything else after that point was done well.
3/4/2024
Mathew O. VERIFIED CUSTOMER
Elizabeth was very helpful and went above and beyond to assist me. I really appreciate all she did!
3/3/2024
Marco G. VERIFIED CUSTOMER
I am very happy with the service experience that Irving provided me!
3/3/2024
Elizabeth G. VERIFIED CUSTOMER
Very concise and clear. Excellent customer service and I love the Uber touch.
3/3/2024
Denise R. VERIFIED CUSTOMER
Great service, done on time
3/3/2024
Kevin P. VERIFIED CUSTOMER
Great service.
Excellent turn around time.
Responsive customer service
3/1/2024
Mark D. VERIFIED CUSTOMER
Liz and the team were no less than fantastic. My experience could not have been any better. Liz was extremely knowledgable on the process and how to navigate the repairs on my vehicle. The customer service she provided was second to none and it was the best interaction I have had with any car dealership. The Hyundai Corporation not only builds great reliable vehicles, but their staff is what really places your company ahead of all the other automakers. This is why we are a Hyundai family for life. Thank you for your service.
3/1/2024
Hong C. VERIFIED CUSTOMER
Good job. Keep it up
3/1/2024
Andrew B. VERIFIED CUSTOMER
Irving is great, give him a raise
3/1/2024
Maria C. VERIFIED CUSTOMER
Since it was raining I did not expect the car to be washed before relinquishing it to me. However, I was dissapointed the inside of my vehicle was not at least vacuumed after being told by Erik that it would be.