I had a 9 am appointment. I got there around 9:05. They made me wait a really long time to check in. And, then, they didn’t even start on my car until 11:30 am. This was just for a standard service. The last few times I went for service at your dealership, I was there for only an hour. This time, I was there for more than 3-1/2 hours — for a standard service. Going to your dealership is not worth the 25 minutes each way if it’s not easy and efficient. I won’t be back for service.
Joey mentioned a car wash to make it up, and they washed it which from my point of view just made me wait there even a longer. My time is far more valuable to me than a car wash.
10/4/2024
Jennifer T. VERIFIED CUSTOMER
Matt Lopez is not very responsive. My issue with my car has not been resolved.
10/3/2024
Scarlet H. VERIFIED CUSTOMER
My car only has 6800 miles, and I was coming in for my free oil change. I didn’t really appreciate the attempt for the upsell! Not that he was persistent about it, but I didn’t appreciate the mention of it at all! I don’t think a car with only 6800 miles needs servicing!!!!!
10/2/2024
Jose Z. VERIFIED CUSTOMER
It was good service
10/2/2024
Sandra H. VERIFIED CUSTOMER
I had an appointment, but was waiting there in the waiting room for 6 hours. I think that is too long.
Kevin Molina himself was wonderful. Thank you for your knowledge, and listening.
10/1/2024
Vincent C. VERIFIED CUSTOMER
Great service!
9/29/2024
Roberta A. VERIFIED CUSTOMER
I was very satisfied with the service I received from Joey he was very professional. Thanks again Joey
9/29/2024
Rebecca C. VERIFIED CUSTOMER
Service was great
9/29/2024
Pete T. VERIFIED CUSTOMER
Jayanti was always professional and courteous. He was always quick to respond and update me with current information.
9/29/2024
John A. VERIFIED CUSTOMER
Kevin did a great job taking care of the servicing of my Kona and answering all of my questions. Professional and courteous…..
9/28/2024
Gail B. VERIFIED CUSTOMER
You informed me by mail u had the recall part and make an appointment. U did not have the part and i have to come back. When i called to make the appointment and said it was for recall perhaps one should have said let me check if its here. I have no complaints with Kevin .
9/28/2024
Arturo A. VERIFIED CUSTOMER
Great service
9/28/2024
Ahmed K. VERIFIED CUSTOMER
Joseph Flores was very professional and a courteous representative of the dealership service department.
9/26/2024
Govanie P. VERIFIED CUSTOMER
The change is noticeable! Kudos yo Diana!
9/26/2024
Robert L. VERIFIED CUSTOMER
Always a great experience
9/26/2024
Ronnie K. VERIFIED CUSTOMER
Hybrid Generator belt Is supposed to be changed at 64,000 miles unless there is severe use. I am at 28,000 and service wasrecommended and completed. I was not told that this service should not be done until double the mileage I am at. I paid For the service unnecessarily. Also paid unnecessarily for change in brake fluid which needed to be done at 48,000. this is what is written in the Manual/owners guide. Very frustrating.
9/26/2024
Janet L. VERIFIED CUSTOMER
Matthew did a good job, I’m very satisfied thank you
9/26/2024
Narayanan, Preethi. VERIFIED CUSTOMER
He did a great job!!
9/25/2024
Lorena B. VERIFIED CUSTOMER
I had taken my car last year for transmission service and after one year we notice that it was licking oil took it back today so you guys can fix the problem that you guys did and you guys didn’t want to because it had been a year. I have spend $80 thousand dollars at your dealership. I bought 2 cars from you guys. Never again I would be buying a Hyundai. You guys lost me as a costumer. Nothing was done today to my car so I don’t know why I’m getting this email when you guys didn’t service my car. You guys wanted me to pay $230 to check what the problem was but it was the work that was not done correctly on your part.