CardinaleWay Hyundai of El Monte Auto Repair Service

Vehicle was not thoroughly inspected!

Great customer service and kept me informed

Jay was my service provider and, as usual, he is great. Very professional, plain spoken, and diligent in monitoring the progress of work being done on the vehicle. If you had a 10 point scale of satisfaction, Jay warrants an 11.

Jay was great and very professional with service on my Sonata!

Joey is amazing he took great care of my car and had me back on the road in 3 days. I will bring my car back to him

Promised time and service, waited extra time and not washed and waited another extra time too. No professional services, main desk (cashier) charged extra money and she told me that refund check will be mailed to me in week ( why not refund back to credit card at that time) So I need to wait for mail . I’m thinking next service too

I’m very satisfied

Julio Bernal is a new face to me at the Service Department because i knew the person that used to served me that Julio have now. Julio is very nice, knowledgeable and explained well why i need the additional services. Julio is way more better than the previous service advisor. Job well done. See you next time.

Everyone was very nice! They really took care of me, made me feel appreciated! Thank you! ????

Great service

Joseph is awesome.. he help me to get by repair done.. I was there prior to Joseph helping me and another one of your tech was not helpful at all and I was very disappointed. I called and got ahold of Joseph and he was great and help me. If it was not for him I would not recommend your business.. You have an great associate.. Thank you Joseph for all your help with my tires..

Yes, Joseph Flores explain the service that should be done to my vechle

Just terrible and disrespectful all around. I smile d and nodded my head because I wanted to get out of there as fast as I could but I was not happy with the service nor management.

I purchased new 2023 Santa Fe from your dealership and had a 2:30 appointment for first service . Recall I was given first two services on vehicle at time of purchase but turns out it was not in computer purchase notes . Very disappointed but was willing to go forward with service because I took my 1 day off a week to drive to your dealership to ensure I take the time to follow Hyundai service suggestions . Following Factory service advice . I waited 2 hours to have vehicle returned with job incomplete !!! Charging customers for work not performed is very disturbing and has caused me trust issues going forward with future service issues . Was told tires were rotated but after looking at tires before leaving I noticed front right tire which had a cut on sidewall which Iam responsible for week after purchasing vehicle was still on front right side . Wow !!!!! Mechanic was already off and nowhere to be found to question why work was not performed and car was being returned to me as if work was done . Answer is clear he was ending his shift and thought no one would notice . My first experience servicing my new vehicle was horrible and will have to think twice before I recommend or return to El Monte Hyundai . No problems with device advisor . I hate to think what it will be like in future with using the extended warranties I purchased at time of purchase . Please do a better job in future to assure customers work is performed and fully satisfied with your customer service efforts. Thank you .

Julio was really nice and helped through the process.

Jayant Jussal is helpful courteous and professional

Pleasure doing business with a fine Reputable/Trustworthy Dealership such as Cardinale Hyundai of El Monte.

Matthew was great. My only suggestion would be that it’d be nice to offer coffee In the waiting room and maybe a vending machine?? I was there for three hours with nowhere to go and not even a cup of coffee.

Thank you Jose for your help and professionalism

Joey was very nice and explained what happened to my car very clearly which was very easy to understand! Amazing service!