This is not The first time that I was helped by Jayant Jussal and I have been Very happy with his service both times. He explained everything that was being done With my car very happy and satisfied thank you ????
9/10/2024
Tuyen V. VERIFIED CUSTOMER
The service team acknowledged the pictures I showed of the inverter fluid refill warning light, and showed me pictures they took explaining that the fluid did not look serviceable compared to another picture of a serviceable inverter fluid reservoir. Yet they would not proceed with flushing the inverter fluid because the warning light did not show up in their presence, citing policy for not doing what is obviously needed. Now I have to wait till the light to show up again and take it in before the service team is willing to do anything about it? I risk the cars battery overheating at the least, or burning up and killing me at the worst, just to prove what they already know? I repeat, they showed me pictures and said the fluid isn’t right!
I really like my Kona electric and the service received thus far, prior to change in management. Previous service managers were knowledgeable, personable, experienced and excelled in customer service. What I experienced recently was bureaucratic ineffectiveness and how to lose customer loyalty.
9/9/2024
Maria G. VERIFIED CUSTOMER
El fue muy amable y el servicio fue rápido
9/8/2024
Jeff T. VERIFIED CUSTOMER
Y
9/7/2024
Melissa E. VERIFIED CUSTOMER
Hyundai of El Monte always does a phenomenal job with customer service and taking care of myself to make the process of my vehicle easy to handle. I always appreciate their time and effort to get me in and out in a timely manner. And I enjoy the communication with the texting, it makes life simple! Thank you El Monte Hyundai! And Jayant! And the team!
9/6/2024
David L. VERIFIED CUSTOMER
Everything smooth and great
9/6/2024
Patricia G. VERIFIED CUSTOMER
Excellent customer service, my car was done before the approximate time given .
9/5/2024
Tokoni A. VERIFIED CUSTOMER
Very professional, efficient and polite
9/5/2024
Nateh A. VERIFIED CUSTOMER
Completely messed up my car balance, they did a tire rotation and they car is making a sound on the front passenger side . Totally unacceptable
9/5/2024
Otto S. VERIFIED CUSTOMER
Was running hours behind on my first scheduled appointment and never gave me any notice, forcing me to drive 30 minutes just to reschedule and turn around
9/5/2024
Terri T. VERIFIED CUSTOMER
I did end up spending a lot more money then I expected today. Seemed like a lot of add ons.
9/5/2024
Amanda T. VERIFIED CUSTOMER
Kevin was very sweet and accommodating.
9/1/2024
Lorraine B. VERIFIED CUSTOMER
Mr Flores was kind and listened to my concerns I had a bad experience with a former employee and was considering going to another dealership. Mr Flores took the time to explain the situation and possible solutions. I also noticed the change of overall attitude displayed by other employees. They were friendly and attentive to myself and others
9/1/2024
Hector V. VERIFIED CUSTOMER
He was terrific. Kept me informed throughout. Always made sure I was taken care of.
9/1/2024
Malgorzata G. VERIFIED CUSTOMER
Great, prompt service
9/1/2024
Ricky W. VERIFIED CUSTOMER
I’m not expecting my car to be clean on the inside but at least wash the outside after a service.
8/31/2024
Maria U. VERIFIED CUSTOMER
Bad customer service
8/30/2024
Farah I. VERIFIED CUSTOMER
Yall lack communication skills, as well as transparency. I was promised a loaner but never got it when the dealership had my car for a month. Also some little things are missing from my car but I’m tired of going back and forth so I’ll just let it go. Joey was nice and tried to do his best to help.
8/30/2024
Jacob C. VERIFIED CUSTOMER
Everything was great
8/30/2024
Eugene G. VERIFIED CUSTOMER
Maintenance service was paid when we bought the automobile as part of our package. You charged us $700 for a payment we were supposed to get free. We will be seeking legal advice against you. This iserroneous!