CardinaleWay Hyundai of El Monte Auto Repair Service

Excellent job, thanks

Matthew was very nice and informative. He helped me with the situation I had with my car.

Brent needs to be let go because he knowingly sold a car with an open recall. My name is Jason G

He was great thank you

Matthew was very helpful and informative.

Julio was very helpful during my visit. Julio provided great information on what would be best for my car’s maintenance. I felt very comfortable driving my car off the lot knowing it was very well taken care of.

My service guy was great & kept me informed but the small things are gone like keeping customers happy....when your car use to get arrived and especially when your car has recalls since that's a company problem, they don't even wash your car don't except vacuum etc...but an outside wash is bare minimum, that's why I pay for service outside

Appreciate The Service and Customary Acts Jay gives and performs for my Vehicle and Its Vehicle Needs. Thank You for the Exceptional Services.

Very satisfied working with Matt. On the other hand I didn't like leaving with 244 worth of services when I was mainly going in for an oil change. And I got to thinking that I shouldn't have let you rotate the tires since I had a screw in one and was told I needed to replace the tire. It seems to me it defeated the purpose of rotating the tires. I'm usually given an estimate when I go in there and I got to thinking when I got home that I didn't have one in hand. Did I really need the cabin filter changed with only $18,000 mi on the vehicle? The more I think about it the more I think I had services that were unnecessary at the time maybe it's just me...

Terrible customer service. My appointment was at 3:00… didn’t even help me till 3:36. No apology for the delay. Was on his cell phone and never acknowledged that I was sitting in front iof him.

None

Even though the service agents I spoke with were friendly - the experience was disappointing and upsetting. I came in for an inspection / 150K service / and a diagnosis of turn signal-headlight issue. I was handed a list of three menu options for a multi-point inspection ... the least expensive of which was over $900 dollars. No talking through WHAT these menu items are. I told them I had just had an oil change and a cabin filter change recently so I didn't want to pay for that again. They checked my car to verify that and then removed those items.... down to $850. But this was not including the fee to test the electrical system and determine what the issue with the turn signals was... $230 to look at that. I am sorry I didn't Google every item listed in the Service Recommendations to determine how necessary it is. The agents were friendly but did not go through each one. I relented. I waited from 8:30am till 12:30pm. I called from coffee shop down the street. The operator said they'd call me back in 5 minutes. No one did. I went back over to the service center and walked through all the bays - didn't see my car. A manager assured it was almost finished (fuse from recall being fixed). About 1:30pm he brought the paperwork to me and said they were done for $1088. This is a huge amount for a service! I was presented with their findings about the lights (the whole reason for coming) - it was a headlamp issue which they could order and repair for another $650. I did not agree to that. I was upset and amazed basic maintenance was SO expensive. I was pointed to my car in the corner of a different front lot...the cashier forgot to give me the keys - came out to give them to me. Inside my car, were still a tag on the rear view mirror and a paper carpet guard on the floor - also no water fountain, no coffee in the waiting area only a vending machine to buy it. Overall feeling of squeezing a customer for $$$$. This left a terrible feeling - not of the individual humans working there - but the system - your company - taking this much time and money from customers. I had been a happy HYUNDAI customer but as I consider the next car purchase - this will weigh heavily on my decision. Leslie Stevens 2038 Ames Street Los angeles, CA 90027 ****-****-xxxx

I dropped off my car at 7:15 and didn’t leave the dealership till 745 then I was made to rush to pick up my car by 5 o’clock even though I asked and said when do you close Joseph said 5 o’clock I showed up and the service hours said 6 o’clock. I had to leave an hour early from work to make sure that I got there before five not professional whatsoever

I’m so happy with the service dept

Good job

It was a long day at 6 1/2 hrs. More updates would have been nice since I had to stay

Service is great and I traded in my car with you guys

Kevin is absolutely amazing and offered great customer service. Really quick and attentive. Would recommend Kevin to anyone!

Hunter was very kind but I had to constantly ask how long it would be to get my car back. I was just looking for an estimated range of minutes and had to ask several times before being told it would be ten minutes. Also, and this is outside of Hunter’s direct abilities, but it took over an hour to get my car available to me once I asked for it. The exorbitant prices of the dealership service dept might be worth it if the customer service matched, but right now, it does not.

Matthew was Great, professional, knowledgeable and respectful. I was at your location for 8hrs and he kept me updated every hour. Please send the survey to my email it’s easier for me????