CardinaleWay Hyundai of El Monte Auto Repair Service

I had such a hard time getting a hold of the service department both when I was trying to schedule my appointment and on the day of my service. The automated choice for the service department says that number is not in service and hangs up on you. I have had to call the sales department to transfer me to the service department quite a few times and have told them about the phone issue but it’s never been fixed. The same problem happened on the day of my appointment. They had my car and I needed to authorize a service but I could not get a hold of the service department. I had to call the sales department a few times that day to get through, but it just rang and rang. I would call back and the sales department kept saying how far the service department was and they had to walk all the way over there to let them know I needed them to answer the phone. I’ve been there. It’s not that far. (On a side note, the salesman who I was talking to called me “honey” twice like a car salesman from the 50s. When we purchased the car we had a woman salesperson, but if I would have had a man and he called me honey I would have walked right out.) Once I got a hold of the service department on the day of my service I was able to authorize my service and it was completed without issue. Unfortunately, they had given my child a completely different price sheet than the one they sent to me for the service I was authorizing. There was a $152.68 difference between the two costs. I have one more “free” oil change there from when I purchased the vehicle, but I’m wondering if it’s even worth it to go through all the difficulties. Not to mention the question of if I can even trust them.

Mr. Flores was friendly, helpful and answered all my questions

Service to my vehicle was not done correctly. Which resulted in me having to loose a day of work. And due to the negligence by the mechanic who left the bolt to the oil pan loose, my driveway is full of oil, which will now cost me $200 out of pocket. I paid over $900 to get my vehicle serviced. I expect for the work to be done correctly and efficiently. Unfortunately you were not able to provide adequate service. Overall I am extremely disappointed with the level of work and lack of accountability on your part.

Kevin has an excellent temperament. He’s very patient and considerate.

The best service center I have tried so far.

Mr. Hunter Jacobson is professional, courteous and delivers excellent customer services.

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Hunter was friendly and professional. He kept me updated with me car repair.

Thank you

It all worked out well, both Kevin and JJ were very accommodating and helpful.

Software update campaign was not completed successfully. I have a blank screen and no navigation ???? or weather any longer… Disappointing.

Great job. Addressed my needs thank you.

As I was in the automobile industry for many years I was pleased with Hunter. I asked him a Business Department question, I do not want you, the dealership, to share any info of anything about me, my car, my miles ,etc,etc,etc. He didn't know if YOU did or not. I believe it's wrong to share private info. Please don't I got hit by $69.00/ month hike in my insurance because YOU shared this info. Train your people about this matters. It will help distinguish Cardinale from others. Thx's

He was very knowledgeable and helpful. Thanks

I mentioned the windshield washer fluid low sign keeps alerting. I asked the gentleman who completed the paperwork. He assured me it is part of the inspection and it had to be done. I still get same alert and very unhappy about it.

Kevin consistently demonstrates exceptional care and attention towards his customers.

Matt did a great job

I had an appointment at 9:30 am. I didn’t leave until 1:25. I received a text saying my car was ready at 12:06.

Kevin was my advisor and he did a great job in helping me. My appointment was at 3:15pm and i didnt get checked in until after 4pm My vehicle was done by 5:40 pm but I noticed when i drove off when I would try to go faster the vehicle would sound louder. So i quickly took it back and when we get to the dealer the hood was opened and the cap of the air filter was left open by the service technician. We simply closed it shut and the car was back to normal.

The only thing that was forgotten was the next time for oil change stick.