Did not have the parts for the scheduled appointment.
6/20/2024
Veronica H. VERIFIED CUSTOMER
Appointment set up and then the part needed for the recall was not available when I brought my car in. Need to make new appointment when the part is in. Very frustrating!!!
6/20/2024
Rigoberto N. VERIFIED CUSTOMER
Joseph flores me atendió muy bien y en mi idioma en español gracias Hunday y el monte
6/19/2024
Thanh T. VERIFIED CUSTOMER
Hunter went above and beyond to notice issues and helpful to get it solved.
6/19/2024
Betty C. VERIFIED CUSTOMER
Mr. Jussal, was professional with his service. Explaining all steps needed to complete the job. Very personable.
6/18/2024
Amalia C. VERIFIED CUSTOMER
I had an appointment for 10 am on Saturday and had to wait 45 mins to be seen by one of two service advisors. Once seen, advisor had incorrect information associated with my VIN. This has happened once before with a previous advisor. Waited for 3 hours for my car to have its oil changed and tires rotated.
6/17/2024
Sue S. VERIFIED CUSTOMER
Hunter is excellent
6/15/2024
Floyd C. VERIFIED CUSTOMER
Joseph was awesome.
6/15/2024
Raul S. VERIFIED CUSTOMER
Thank you Mr Kevin Molina!!! He has higher customer service excellence
6/15/2024
Chinnaporn K. VERIFIED CUSTOMER
Had appt at 8 arrived at 7:35 not served until about 7:55. There were only 1 advisor on duty at the time. Not serve until 2nd advisor arrived. The dealer used to wash the car after service, when I picked up the car it wasn’t washed. Not very happy.
6/14/2024
Dorothy W. VERIFIED CUSTOMER
No comment
6/13/2024
Sarah H. VERIFIED CUSTOMER
Jayant KNOWS customer service. He is attentive and cognizant of time. Thank you!
6/13/2024
Heidi G. VERIFIED CUSTOMER
Great customer service from jay always kept me updated and got everything taken care of !
6/13/2024
Tonya W. VERIFIED CUSTOMER
I didn’t feel my needs were met. When it was noticed rats had been under my hood, the technician closed the hood and didn’t bother to remove any debris. Kevin did volunteer after I brought it to his attention. Unacceptable
6/13/2024
Perry K. VERIFIED CUSTOMER
From check in to completion of service, I was informed of what was done and future recommendations. Totally satisfied.
Thanks Joseph.
6/13/2024
Kevin S. VERIFIED CUSTOMER
Excellent customer service, but I was expecting more services included in my complimentary regular service. I was doing them somewhere else (future Hyundai of concord) and they did everything. I appreciate your service tho.
6/11/2024
Marcella E. VERIFIED CUSTOMER
When I checked to see if my car maintenance had been done. I was disappointed to find out only the front bulb had been replaced. The reverse light still wasn't working. I work the night shift, so not having a porter at the dealership, means I have to walk home now. I will be taking my car back tomorrow after work.
6/10/2024
Deirdre H. VERIFIED CUSTOMER
I called and scheduled an appointment for 8am and it took a hour and a half to get checked in
6/10/2024
Callardo I. VERIFIED CUSTOMER
The young man who helped with the service for my car was excellent could not have been more happier amazing communication best ever thank you so much Jay
6/10/2024
Norma A. VERIFIED CUSTOMER
Jay was very kind and helpful, and did his best to answer my questions.