Such a nice experience and Steven Cuevas very nice and humble he help me and guid very well really appreciate your
11/3/2024
Josephine D. VERIFIED CUSTOMER
I picked up my car on 10.31.24 and the alignment is off. 2nd issue my air conditioner is blowing hot air this is not acceptable. I have left a message for Julio Bernal and waiting for a call.
11/2/2024
Nancy M. VERIFIED CUSTOMER
Thank you. A very satisfied customer.
11/2/2024
Heidi S. VERIFIED CUSTOMER
Thank you. Steven was very helpful throughout the whole process, and is a great reflection on your company.
11/2/2024
David T. VERIFIED CUSTOMER
After picking the serviced car up, I found the car oddly leaking oil from the bottom. After further inspection, I found that the leakage was from excess oil coming through the access panel to the oil filter and drain. Also, I found that one of the retainer clips of the panels were missing. Furthermore, the oil was all over the exterior of the panel and even more in the interior, leaving a mess that I had to clean up to prevent any more leaking. I was not satisfied with this sloppy service.
11/2/2024
Anthony S. VERIFIED CUSTOMER
Mathew was awesome, very attentive to my requests and did absolutely great job. Thank you for helping me with my auto issues.
11/1/2024
Maria K. VERIFIED CUSTOMER
He is very responsible to let me know what part I need to fix! and the price how much,
He did a good job ????
11/1/2024
Jance W. VERIFIED CUSTOMER
Felt we were not welcomed after we declined expensive service
11/1/2024
Kathleen H. VERIFIED CUSTOMER
This is the first time I was completely satisfied. Good work
10/31/2024
Marcelo Y. VERIFIED CUSTOMER
1st visit to take care of 2 recalls couldn’t be done because parts were not in stock. Which is fine. Rep stated they will order them and call me. Never got the call. Had to call in myself. Was told parts were in so set up appointment for next day at 10am. It didn’t matter, I was treated like a walkin and work on car didn’t not start until 1pm. Car was done at 5pm. But one of the recalls was not fixed but was told it was. Except I could tell. Went back in and rep went to talk to mechanic. Came back and told me that a part was not in and was ordered again. This was last Friday. Still no call back about the new part that was supposed to be ordered the first time. Completely lack of respect for other peoples time.
10/31/2024
Juan C. VERIFIED CUSTOMER
Great customer service!!
10/31/2024
Aldo G. VERIFIED CUSTOMER
I could not receive an estimate of how long my car would take to repair because the part needed (thermostat) for the repair had no tracking information, so I was told. The part had to be ordered. I find it hard to believe that a manufacturer or courier service is unable to provide tracking information on a shipment for a part. Whenever I purchase anything online, I’m able to see tracking information for that purchase. This meant that I had to check in periodically with Joey to see if my car was ready in order to book my car rental for the right amount of days. Other than this, getting the repair done was easy and straightforward.
10/31/2024
Truong H. VERIFIED CUSTOMER
Very Friendly excellent customer service by Steven Cuevas 10/10
10/31/2024
Jennifer A. VERIFIED CUSTOMER
I Was able to call in the morning to squeeze in car service while I was at a conference nearby. Kevin got me in easily and took care if everything while I was at the conference. Was done before the end of the day and he made it easy to pick up and get out the dooor.
10/31/2024
Pat Z. VERIFIED CUSTOMER
Kevin was professional and courteous. Thank you for not making me feel pressured into getting the recommended service which I’m still thinking about! Also very happy to have a female service manager, had the pleasure of meeting her and overall just very nice! Thank you all for the service provided for us customers! Only complaint I had was the expense of windshield wipers!! Oh well needed them and I don’t shop on my own these days ! ????
10/30/2024
Alice M. VERIFIED CUSTOMER
It was my pleasure to be helped & listened to by Kevin Molina. He is a fine professional representative of your organization!
10/30/2024
Cathy L. VERIFIED CUSTOMER
Steven was very helpful
10/29/2024
Irma R. VERIFIED CUSTOMER
The two guys that help me they were really nice. I was a little concerned about the Communication was not good between them. They didn’t know anything about my appointment or my key. Management did not told them anything.
10/28/2024
Miguel T. VERIFIED CUSTOMER
Thanks for taking good care of my car.
10/27/2024
Alice M. VERIFIED CUSTOMER
I will be happy to tell corporate how satisfied I am! Thank you.