CardinaleWay Hyundai of El Monte Auto Repair Service

Thanks a lot for the services to my car

Yes, Thank you for your service..I will return soon.Joseph Flores is pleasant and easy to talk to with. This was the 2nd time Joseph helped me with my payment plan.

The job was well done and Matthew was attentive but after my car was done, the wait for my car just to have it washed was a bit long.

Job well done!

Good job

Joseph was very polite and attentive.

After I had the two rear tires changed, the next day, the tires sensor light came on and stayed on, I am not very happy. My time is very limited and I have to bring the car back to see why the tires sensor light keeps staying on.

Julio Bernal, is very helpful keep up the good work

Matthew LOPEZ WAS EXCELLENT!

Joseph was great. Whenever I had a question, he was quick to answer.

Steven was great. Will keep going to him for sure. Thanks

Joseph was great, friendly and great communication. Also explain everything and showed interest in helping, I live far but would gladly come to Hyundai of El Monte due to the way Joseph works

Satisfied with your service and professionalism

Matt was courteous,professional and I was checked in mins. Matt kept me informed.

Hello, I went in to have the driver door lock cylinder replaced with a new one. I was under the impression that the whole part would be fixed not just the lock. Unfortunately the cap was removed because of the attempted break in of my vehicle. I called before hand to see if the part was available and the agent informed me it was in stock. After waiting for my vehicle I see the cap was not placed on the door handle lock, which made it hard to open the vehicle without it. I was displeased with the unfinished work and surprised that the agent would charge me another $30 with labor I assume to add on the cap, which I thought I was initially going in for in the first place. That would result in 2 different repairs which would hike the price of service even more than I already paid. Hopefully this can be resolved, and as a loyal customer I hope to continue receiving valuable service at this location. Thanks

Compared to other service reps at your Cardinale dealership he was very courteous and answered questions I had and also showed me how to use features on my car.

Service Rep Julio Berna made sure all of my questions are answered, expectations met and lay out all the services available to me, but also discuss which one is more important to be done first. He is very helpful and understands the customer’s concern.

I repeatedly had difficulty getting accurate information about the status of my vehicle, access to a loaner or rental vehicle while my car was repaired. I was told to call my warranty company to arrange approval for a car rental, was denied, was then offered a loaner which was not available when I went in for my appointment. This was upsetting and therefore I was irritated during subsequent conversations. When I finally got my car repaired, Ii was told it would be ready by Tuesday the 29th. I received no call so I called and was told it would still another day or 2. I informed the dealership that I was going to out of town and would now need to pick up my car on Monday the 4th. I kept getting calls from the dealership to pick up my car and even heard Matt say “well I’m calling you so you don’t get mad”. Unfortunately my experience was not good, you need to improve how you file information. If Matt was out, no one else could tell me what was going on with my file. Hard to understand how information can’t be updated in your computer system. In addition, I have been receiving calls from your dealership to “remind me that my car is due for service when it is not. This seems like a dishonest practice to get people to bring their car in when it is not due. Needless to say, I will never return to this establishment.

Hi Julio I just made it home and the engine light went on and the car is moving very slow. I will be bringing it back Nov 5th

Arrived with an appointment for simple vehicle service like: oil change, tire rotation, and top off all fluids over 3 hours is kind of ridiculous. If I were updated or texted about the delay that would have been appreciated but no. I have was not given any call or text about the delay. Very poor communication from service advisor to customer.