Felt we were not welcomed after we declined expensive service
11/1/2024
Kathleen H. VERIFIED CUSTOMER
This is the first time I was completely satisfied. Good work
10/31/2024
Marcelo Y. VERIFIED CUSTOMER
1st visit to take care of 2 recalls couldn’t be done because parts were not in stock. Which is fine. Rep stated they will order them and call me. Never got the call. Had to call in myself. Was told parts were in so set up appointment for next day at 10am. It didn’t matter, I was treated like a walkin and work on car didn’t not start until 1pm. Car was done at 5pm. But one of the recalls was not fixed but was told it was. Except I could tell. Went back in and rep went to talk to mechanic. Came back and told me that a part was not in and was ordered again. This was last Friday. Still no call back about the new part that was supposed to be ordered the first time. Completely lack of respect for other peoples time.
10/31/2024
Juan C. VERIFIED CUSTOMER
Great customer service!!
10/31/2024
Aldo G. VERIFIED CUSTOMER
I could not receive an estimate of how long my car would take to repair because the part needed (thermostat) for the repair had no tracking information, so I was told. The part had to be ordered. I find it hard to believe that a manufacturer or courier service is unable to provide tracking information on a shipment for a part. Whenever I purchase anything online, I’m able to see tracking information for that purchase. This meant that I had to check in periodically with Joey to see if my car was ready in order to book my car rental for the right amount of days. Other than this, getting the repair done was easy and straightforward.
10/31/2024
Truong H. VERIFIED CUSTOMER
Very Friendly excellent customer service by Steven Cuevas 10/10
10/31/2024
Jennifer A. VERIFIED CUSTOMER
I Was able to call in the morning to squeeze in car service while I was at a conference nearby. Kevin got me in easily and took care if everything while I was at the conference. Was done before the end of the day and he made it easy to pick up and get out the dooor.
10/31/2024
Pat Z. VERIFIED CUSTOMER
Kevin was professional and courteous. Thank you for not making me feel pressured into getting the recommended service which I’m still thinking about! Also very happy to have a female service manager, had the pleasure of meeting her and overall just very nice! Thank you all for the service provided for us customers! Only complaint I had was the expense of windshield wipers!! Oh well needed them and I don’t shop on my own these days ! ????
10/30/2024
Alice M. VERIFIED CUSTOMER
It was my pleasure to be helped & listened to by Kevin Molina. He is a fine professional representative of your organization!
10/30/2024
Cathy L. VERIFIED CUSTOMER
Steven was very helpful
10/29/2024
Irma R. VERIFIED CUSTOMER
The two guys that help me they were really nice. I was a little concerned about the Communication was not good between them. They didn’t know anything about my appointment or my key. Management did not told them anything.
10/28/2024
Miguel T. VERIFIED CUSTOMER
Thanks for taking good care of my car.
10/27/2024
Alice M. VERIFIED CUSTOMER
I will be happy to tell corporate how satisfied I am! Thank you.
10/26/2024
Erika Z. VERIFIED CUSTOMER
I was helped by bernal julio .. He was very nice and very helpful
10/26/2024
Karen G. VERIFIED CUSTOMER
Matthew was very professional, kind, and attentive. Service was fast.
10/25/2024
Alejandro C. VERIFIED CUSTOMER
Joseph was very professional and provided fast service and was attentive to my needs.
10/24/2024
Christopher X. VERIFIED CUSTOMER
Also to add on to my previous statement, no one wants to take any accountability for the wrongful service done. It doesn’t matter whether it was you or not, the service was done by Hyundai, your company. The management especially needs to review their customer service. They only represent themselves. They do not view Hyundai as a whole and let all kinds of horrible service go unchecked. AND, no one can find records of all my previous services done to my vehicles. Just a summary with no details?! Irresponsible. What a scam like tactic.
10/24/2024
Juan C. VERIFIED CUSTOMER
Kevin was really professional and really excellent... 5 stars!!
10/24/2024
John R. VERIFIED CUSTOMER
The customer service on the service side was impeccable. Great work guys!
10/24/2024
Michael D. VERIFIED CUSTOMER
I am very satisfied with Joseph's and Omar's customer service and work. I'm only disappointed that the car was returned with a door ding and paint chip in the driver's door that wasn't there when the car was dropped off from service.