The tires were rotated incorrectly. The Genesis Coupe has bigger rear tires than the front. Now after the rotation, the bigger tires are in the front and the smaller tires are in the back.
1/1/2025
Mark M. VERIFIED CUSTOMER
The service took longer than anticipated by about an hour. I was parked waiting for a technician to come out, there were so many cars waiting that I didn’t know to come in to get the service started.
1/1/2025
Kevin B. VERIFIED CUSTOMER
Matthew has been very helpful and nice the few times I have got my car serviced there. I highly recommend him. Thank you Matt!
1/1/2025
Thomas M. VERIFIED CUSTOMER
Julio was courteous and accurate on his estimate when the job would be completed
1/1/2025
Lucia G. VERIFIED CUSTOMER
Gracias mil, por tu ayuda y tu atención y amabilidad. Y por haberme prestado un auto mientras completaban el servicio en el mío. Muy muy amable ????????
1/1/2025
Lino F. VERIFIED CUSTOMER
Very very bad service..ive waited 3 1/2 hours and thats with an appointment for an oil change and multi inspection check for a total of $215.00 dllrs. Courtesy checka are donw for free at toyota and honda dealers. You r very expensive and your wait times horrible wvwn qith appointments
1/1/2025
Evelyn R. VERIFIED CUSTOMER
All of the staff provides friendly and professional service.
1/1/2025
Lizette R. VERIFIED CUSTOMER
I had an appointment at 7:15am Monday morning and i was there before my appointment. The Service Center office was dark and I thought they’re still closed but they are open. I think the fuse went out. Anyway, I waited for 3 hours for the service and for the recall. I don’t know if i’m coming back to this dealership. I’m so disappointed.
12/31/2024
Virginia E. VERIFIED CUSTOMER
Every thing was good really good service
12/31/2024
Emily M. VERIFIED CUSTOMER
Julio was very fast, honest, and had great communication with me while my car was left for service.
12/30/2024
Crystal G. VERIFIED CUSTOMER
Julio gave outstanding customer service interacted with a very kind and professional demeanor.
12/29/2024
David A. VERIFIED CUSTOMER
Matt handled everything quickly and thoroughly. Thank you!
12/29/2024
Valentino Q. VERIFIED CUSTOMER
Julio was a very friendly and informative rep. I hope he will be my rep again in the future.
12/28/2024
Manuela R. VERIFIED CUSTOMER
Great Service from Joseph
12/28/2024
Scott B. VERIFIED CUSTOMER
The service and associate were good, but my car came back with smudges on the hood from the person who opened it. Also, the inside driver side door had smudges that I had to clean off when I got home. The car interior is very susceptible to oil from hands. The technicians need to be more clean/careful when handling the car. Otherwise everything was great.
12/28/2024
Gale O. VERIFIED CUSTOMER
Julio provided excellent customer service. He went over the service needs in detail so that I knew what to expect along with cost. He made me feel like part of an extended family.
The service department is very trustworthy and I am very comfortable doing business with them.
12/28/2024
George C. VERIFIED CUSTOMER
Surcharge and parking lot needs to be fixed
12/28/2024
Daniel Y. VERIFIED CUSTOMER
Matthew is a great addition to your team everything was top notch
12/28/2024
Edward L. VERIFIED CUSTOMER
Had to wait 4and a half hours for the car.
It was a bit much.