I first made an appointment about two weeks ago for the recall issues for my Ioniq5. When I arrived, I was told that nobody would be able to service my car because the “system” had been down all morning. Obviously not your fault, but it would’ve been nice to get a text prior to my driving all the way down there that you wouldn’t be able to help me. I took a morning off work for nothing.
So I came back two weeks later. Obviously you all were busy, but expected time for completion was about 3.5-4 hours. In reality, it took about 6 hours. I get the feeling that it would’ve been even longer if I hadn’t inquired about the status of my vehicle.
Furthermore, would’ve been nice to at least offer to wash my car due to the delay. I know you all are busy and overworked and everyone was perfectly nice, but I had to take way more time off of work than I think I should’ve needed to.
12/19/2024
Richard H. VERIFIED CUSTOMER
Great Service!
12/18/2024
David S. VERIFIED CUSTOMER
I think they forgot to reset the oil check sensor, but I'll see if it turns off in a couple days
12/18/2024
Heng Z. VERIFIED CUSTOMER
Julio Bernal is very friendly and helpful. He is very nice !
12/18/2024
Milagros M. VERIFIED CUSTOMER
My service adviser did an excellent job with his team they had my car ready in a good time and was update on the process
12/17/2024
Juan R. VERIFIED CUSTOMER
Matthew was a great service advisor to work with both times I went to the dealership. Easy to talk to him on the phone and straight forward and honest. Helped me with what I was looking to get done with my car.
12/16/2024
Oaxaca I. VERIFIED CUSTOMER
I appreciate the service provided. Steve went the extra mile to assure me about a problem I thought my car had with the headlights. He made sure to advise me after reviewing car service history & I was out of there in a timely manner.
12/16/2024
Shehryar K. VERIFIED CUSTOMER
Joesh was excellent. Very professional yet friendly. Definitely deserves a raise and a promotion.
12/15/2024
Tommy L. VERIFIED CUSTOMER
Great customer service, Steven was very helpful and understanding.
12/14/2024
Ann Y. VERIFIED CUSTOMER
It took three hours for a 10,000 mile service. That is my only gripe. When I went to check on it, it had been ready but sitting in the service bay. I wonder when they would have called me if I hadn’t gone and asked about it.
12/13/2024
Alice G. VERIFIED CUSTOMER
Joseph Flores was very professional, friendly, great customer service.
12/13/2024
Llloyd W. VERIFIED CUSTOMER
Joseph was very proactive in servicing my vehicle. He and his team completed all repairs in a timely manner
12/12/2024
Ralph M. VERIFIED CUSTOMER
I received great service from Julio
12/12/2024
Josephine C. VERIFIED CUSTOMER
I'm very happy that Steve Cuevas handled my vehicle. He did listen to every thing I wanted to be done with my vehicle. He did exactly what I wanted. This young man perfect. I will be back and now I will be working with him. Thank you for having him on your team
12/12/2024
Kirn K. VERIFIED CUSTOMER
Julio was thorough and great to work with.
12/12/2024
Heidi G. VERIFIED CUSTOMER
Everything went smoothly
12/10/2024
Matt L. VERIFIED CUSTOMER
Matt was awesome as always! Phenomenal customer service
12/10/2024
Efrain B. VERIFIED CUSTOMER
I truly appreciated the complimentary oil change and the excellent service provided by Kevin Molina. He was professional, efficient, and made the experience seamless. I’ll be happy to complete the survey and share my positive feedback. Thanks again for such outstanding service!
12/10/2024
Kerry C. VERIFIED CUSTOMER
Matt was spectacular and estimated the wait time for the recall extremely accurately. Quite happy.
12/9/2024
Yasmin N. VERIFIED CUSTOMER
Was very pleased with the service staff this was one of the best experiences I’ve ever had since purchasing the vehicle