CardinaleWay Hyundai of El Monte Auto Repair Service

Joey is an exceptional service representative. He was attentive and proactive in helping me with my service related and other questions. The service department is critical to an automobile’s brand since the owner will have significant and multiple contact AFTER buying/leasing the vehicle and this will determine whether he comes back or recommends the dealer. From what I experienced yesterday, I would say you are very fortunate to have Joey working for and representing you. You should do whatever you can to keep him !

My experience getting my car maintenance at Cardinale way with Joey is always very good. I appreciate how he explain everything and is very helpful and friendly

Thank you for your service

Friendly helpful staff

Fast service.

Service was completed in timely manner.

Ok

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Kevin Molina was great and communicated well. Very smooth service even when the computers were down.

The adviser was helpful and friendly.

Great service

Joseph was very helpful and kind. He explained everything in detail.

Very professional and thorough excellent customer service

The communication from Matthew Lopez following my initial visit has been very slow, and with no proper response to my questions. I eventually decided to make a follow up visit to the dealership, only to discover it was Matt’s day off. There was no out of office message on his voicemail. Myron tried to help, but he didn’t even bother trying to pull up my records on the computer. I ha to provide my info to him on a post it note! Overall, a very disappointing experience.

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4 hours for an oil change.

Thank you Julio for a timely maintenance service on my car!

I was first told that the service would take a maximum of three hours, but most likely around two. I brought in my wife's 2024 Ioniq for a couple of recall issues, as well as the routine service for which the vehicle was due. I brought the car in around 1, the vehicle was officially checked in at 1:19. By around 4pm Myron notified me that service was taking longer than expected and by 5:14 I received a text saying the vehicle was done, and waited until about 5:30 to receive the vehicle. Upon getting it back, the "service required" notification on the dashboard was still flashing, and despite the wiper fluid notification being on, was not refilled. When I met with Myron at 5:14, he had informed me that a couple of the service employees had gone home early, and that it was all on one person. By the end of the day I had just wanted to get the car back home, and he offered to wash the car himself. I feel like I wasn't kept up to speed on something that involved a large portion of my time, and my wife and I are already a bit wary as we really liked our dealer at Glendale Hyundai, David Givens, and he always made sure we were informed and we never felt at the whim of the dealership. Having to come over to a new dealership as new clients has a curve to it, but feeling comfortable in a car dealership was an important precedent for us, and I hope Cardinale Way Hyundai can try to make that happen.

Matthew was professional, personable and helpful. You have me as a permanent customer of CardinaleWay Hyundai. Thanks!

I could not have asked for a better experience. The staff were friendly and efficient, even accommodating me when I showed up early for my appointment. Also, they gave me some good options for other modifications I might want to make my vehicle. If I had to pick something to complain about, it would be the lack of vending machines, drinks and snacks, in the temporary customer lounge.