CardinaleWay Hyundai of El Monte Auto Repair Service

Matthew and the entire staff that we encountered were friendly and helpful.

Thanks!

Great service, very knowledgeable

Kevin was so professional , explained hus recommendations,no pressure. So kind and helpful, great customer service!

Great job thank you

I was very disappointed with my experience. The service staff were erratic and unclear in their communication. There were errors and incomplete work done that I had to follow up on. They provided an estimate for a repair and asked me to bear the additional cost when the repair work was botched. They were unprofessional and uncaring in dealing with me. I will not return to the El Monte dealership, and strongly deter others from doing so.

Service was great!

Joseph Flores was very helpful and informative on letting me know what needed to be done and explained in detail. He was very pleasant and kind.

Kevin Molina was an extraordinary person that really understood my needs and put hands on it thank you very much Kevin Molina

Thanks Kevin. And thanks to the team for remembering to fill my tires. The service was quicker than expected.

Great service…thanks!

Good service. Completely satisfied.

Thank you for your excelent service!!!!

Joey accommodated my emergency walk in service and provided recommendations for necessary next steps. He was professional and reassuring! I am so grateful for him!! Cynthia Gantt

No other comments. Tnx!

Took my car in for an oil change and was told I need to do some other things. Not my car is making noise and I had to leave my car with the dealer on a Sunday and hope they can't fix what they broke first thing Monday. I was also not offered a car to use while they have my car and now have no way to go to work on Monday

very good

Great staff and thank you for getting our car back to us so fast :)

I live that my problem was under warranty. I’ve only had it back since 8am today 5-2-25. My check engine light is off and I have paper work of what you worked on. It is too early to claim satisfaction. I appreciate the car loaner so I can continue my daily activities. I also like the fact that you record and listen to the conversations with your customers. It is due to that fact that I received a call back apologising for your service representatives terrible adequate response over the phone. Myron called me back and assured me a loaner car on Tuesday April 22nd. I was informed that it is only a 5hour job and to expect my car to be done by Wednesday April 23. I finally got a call back on Friday April 25th saying it to be completed by late Monday and available on Tuesday 29th, I was told that would get a call updating me with this promise on Monday April 28th. I received no call until Wednesday April 30th to let me know that it will be done on Thursday May 1st after 1pm. I informed you that I will pick it up on Friday May 2nd at 8am, which I did today. Now you ask me if l am satisfied with my experience. I sadly have to say not at all with the customer service. I am hoping that my issue with the car has been solved. I will let you know if the engine light reappears.

All went smoothly. We received our vehicle promptly when the service was completed. We appreciate the attention and care given.