I had a pleasant experience while at Toyota today. Eric was efficient, businesslike and personable. Thanks
12/30/2025
Jayne A. VERIFIED CUSTOMER
Eric went above and beyond with his customer service! When I called for my service, I told them I needed a light bulb replaced. When I brought the car in, you didn’t have my bulb in stock. He told me where I could buy one and then told me I could bring it back and he would put it in for me. I worked in customer service for years and he deserves recognition!
12/30/2025
Arunanshu G. VERIFIED CUSTOMER
I was charged even though no work was needed. I am a regular customer & it would not be wrong in my part to deserve better than this.
12/30/2025
Bed P. VERIFIED CUSTOMER
you welcome
12/30/2025
Todd D. VERIFIED CUSTOMER
Always very helpful and polite. Good team
12/30/2025
Joe S. VERIFIED CUSTOMER
Jenna was ver knowledgeable and easy to talk to. Job well done.
12/28/2025
Aaron R. VERIFIED CUSTOMER
I have always had good experiences with the staff at Smart Toyota. This is thefirst time I’ve worked with Wilker, and he was entirely pleasant and helpful throughout.
12/27/2025
Joseph E. VERIFIED CUSTOMER
Working with Mallory is always a treat! Her attitude is always top notch and she always greeted me with a smile! I don't plan on working with anyone else.
12/27/2025
Julie N. VERIFIED CUSTOMER
Start to finish everyone was helpful-scheduling the appointment, check in, explanation of repairs, check out. Thank you.
12/27/2025
Jeff S. VERIFIED CUSTOMER
For the second time in about 2 years of oil change, the technician failed to retighten the spare tire after testing/topping of the air.
I know you have performance metrics for the staff, but recommend your quality assurance team conduct a root cause analysis to find why this keeps happening (I can’t be the only customer for which this happens). Even if proven to be human error - you need to fix the “why”. Or just tell your customers upfront that given current economic realities, for smart Toyota to stay in business, some errors are to be expected.
This is contributing to where I am choosing to buy a new car this spring.
12/27/2025
Signe K. VERIFIED CUSTOMER
David made us feel comfortable about He completed the work very quickly.
12/27/2025
Carl W. VERIFIED CUSTOMER
Justin did an excellent job. Glad to get the car back same day with both issues fixed.
12/27/2025
Kim H. VERIFIED CUSTOMER
Vincent was excellent to work with. You should feel very lucky to have him on your team.
12/27/2025
Ovet H. VERIFIED CUSTOMER
No comments at this time I was very satisfied with the service
12/27/2025
David D. VERIFIED CUSTOMER
Paul was very knowledgeable, friendly and answered all of our questions.
You are lucky to have him on board. Thanks Paul.
12/27/2025
Terrence T. VERIFIED CUSTOMER
Friendly customer service, very prompt service
12/27/2025
Katherine K. VERIFIED CUSTOMER
I wish/would have like to talk to a mechanic when I picked up my vehicle. the automatic generated last message implied that everything was fixed, but I do realize that it was auto-generated.
12/27/2025
Michelle S. VERIFIED CUSTOMER
Eric was amazing. Can’t say enough about his excellent customer service. He let me know I needed new tires and was able to fit that in along with my scheduled maintenance. He provided an estimated completion time which he beat by a mile. Very satisfied.