I did not want any inspection whatsoever, I brought my truck in for transmission flush. My heater now makes noises since you pulled out my cabin filter to try and sell me a service I did not request.
1/6/2026
Robert J. VERIFIED CUSTOMER
Last minute decision to make an appointment for Monday on Sunday afternoon online. Arrived early and they checked us in and were able to get started right away. They did suggest an alignment since it looked like it could be out of alignment when I pulled in the service center bay. Something I would not have done if not mentioned! Service time was shorter than they thought it would be and I was back on the road home..
1/6/2026
Dated R. VERIFIED CUSTOMER
Great service. My first time.
1/6/2026
Guy A. VERIFIED CUSTOMER
Justin in service does not return calls efficiently.
1/6/2026
Jon N. VERIFIED CUSTOMER
Very friendly and knowledgable , positive
experience !
1/6/2026
Arifuzzaman (. VERIFIED CUSTOMER
I entered the main service building today right before 12:25 pm for multipoint inspection including the tire rotation checking/adjustment. I waited for almost two hours and then I was told “my vehicle was ready”. However, I finished paying my due, but in the next moment I found the post service car was not starting at all, although a few minutes earlier an official report was shared with me stating that the car’s existing battery health status was in green zone. In the next, I was told a tech needed to check the battery again. I had to wait again which was okay maybe. Soon afterwards I was told I needed to replace the battery. I had to pay for the battery and a corresponding service charge again! Apart from that I did not get any comprehensive explanation on the issue resolving either from the technician or the service agent. Truly speaking, I found the front desk person was over commercial and doesn’t know how to handle the prospective customer well. Today I was completely dissatisfied or I should rather say: negatively satisfied with the service provided today. It was a great inconvenience actually.
1/6/2026
Valerie R. VERIFIED CUSTOMER
Thanks for your prompt professional service.
1/6/2026
Luke J. VERIFIED CUSTOMER
Vehicle sat outside the window for 15 minutes after completion and was not notified it was done until I went up to desk. Not sure how much longer I would have had to wait
1/6/2026
Mark Z. VERIFIED CUSTOMER
Thanks David!
1/6/2026
Thomas Q. VERIFIED CUSTOMER
So pleased!
1/6/2026
Russell M. VERIFIED CUSTOMER
Alyssa was very helpful. Thank her again!
1/6/2026
Michael J. VERIFIED CUSTOMER
Very efficient and willing to answer questions.
1/6/2026
Joshua T. VERIFIED CUSTOMER
Straight to the point and simple. Thanks for the time to work on my vehicle.
1/4/2026
Cary W. VERIFIED CUSTOMER
Polite and helpful.
1/3/2026
Ellsworth P. VERIFIED CUSTOMER
Service appointment was quick and easy and on time! Jenna was courteous, knowledgeable and communicated very well with me! I like the “pit crew” approach. Thank you
1/3/2026
Carole J. VERIFIED CUSTOMER
I have had the vehicle less than 2 years and the bumper to bumper doesn’t cover the diagnostic which was disappointing. Also the first price that was quoted to me for new tires was much higher than what I could get from my old repair shop. In fact the next price they quoted me was about 2 hundred more than I could get from old repair shop,
1/3/2026
Jason P. VERIFIED CUSTOMER
A+ service. Won’t take my car anywhere else
1/3/2026
Carolyn M. VERIFIED CUSTOMER
Jesse did a great job of explaining what was needed and answering my questions. Thank you for his help.
1/3/2026
Bonnie K. VERIFIED CUSTOMER
Ian helped us with difficult decisions at a time where our family lost a loved elderly grandmother. He understood our car was in need of attention; we knew the auto service would be during the difficult time of preparing a burial out of state. He was gracious, kind, and thoughtful of our needs. We will continue to purchase cars from Smart die to the continued excellent service we receive. Two new and one used cars have been found at Smart; we expect our next to also be a Smart purchase based on the care we received from Ian.
1/3/2026
Barbara W. VERIFIED CUSTOMER
Everything was as expected. Work was done quickly and efficiently. My only complaint was that neither car wash was working.