Paul Fredrick on repeat chose to communicate that our car wasn’t going to be complete same day by text message. Any communication regarding vehicle maintenance should be communicated over the telephone. As we dropped the car off at 7:30 am we were told it should be done by early afternoon - then at 2 pm we were told it would have to be there another day. None of that even makes sense. We finally got him on the phone - told him it was our daughter’s car / then the car wasn’t complete one hour later? You need to get your service department in order.
11/15/2025
John M. VERIFIED CUSTOMER
Service was great
11/15/2025
Julie K. VERIFIED CUSTOMER
Good job eric
11/15/2025
Janet N. VERIFIED CUSTOMER
all good
11/15/2025
Mary J. VERIFIED CUSTOMER
Greg is great to work with. He kept me informed every step of the way. I appreciate his efforts on my behalf.
11/15/2025
Peter L. VERIFIED CUSTOMER
Service tech was amazing with communication about what was happening and what was going to happen. Shout out to my man Jesse
11/15/2025
Lane H. VERIFIED CUSTOMER
Service work performed quickly
11/15/2025
Richard T. VERIFIED CUSTOMER
Everything went smoothly and was well communicated.
Nicely done.
11/15/2025
Megan W. VERIFIED CUSTOMER
Alyssa was super friendly and responsive. Will definitely be asking to work with her again! Thanks!
11/14/2025
Louis C. VERIFIED CUSTOMER
Ian is a great service manager and representative!
11/14/2025
Setzke Custom. VERIFIED CUSTOMER
Great service rep!
11/14/2025
Jayda K. VERIFIED CUSTOMER
David Killerlain was amazing and very Polite, and handled everything professionally.
11/14/2025
Roger C. VERIFIED CUSTOMER
Excellent service. Employees were very helpful no matter what questions I asked them. Great people.
11/14/2025
Sally B. VERIFIED CUSTOMER
Nice man, took the time to explain to me what was done. I appreciate that.
11/14/2025
Lan Fang. VERIFIED CUSTOMER
Good service! I trust Toyota!
11/14/2025
Barbara A. VERIFIED CUSTOMER
Eric patiently answered all my questions and explained exactly what he had done with my vehicle. I was very satisfied!
11/14/2025
Lisa C. VERIFIED CUSTOMER
Communication was great. I appreciated knowing exactly what was going on.
11/14/2025
Rose D. VERIFIED CUSTOMER
Always the best service!!
11/14/2025
Gary H. VERIFIED CUSTOMER
Service personnel was friendly and kept me informed while I waited. Eric followed me to the car to be sure the problem with a sensor light was corrected. Thanks