It’s just pretty ridiculous that you don’t do free tire rotations for tires purchases and installed at your Toyota. Other than that, the service was fine.
12/23/2025
Jared T. VERIFIED CUSTOMER
My appointment was 10 AM and my car was not done until 5 PM
12/23/2025
John H. VERIFIED CUSTOMER
Thanks for getting me in on short notice for my urgent repair! I really appreciated it!
12/23/2025
Jonathan R. VERIFIED CUSTOMER
What a frustrating and disappointing experience I have had the past month with Smart. We’ve been loyal customers for more than a decade - my husband and I took two different cars we’ve owned here - and I’ll never be back. After taking our car in 2 weeks ago for a broken patch that was fixed, along with other issues they found (totaling ~$600). The inspection they did turned up nothing else wrong. After a week or so, our anti-lock brake system light came on, so we brought it back to be checked. They then told us we needed all our tires replaced ($1600) and when I asked why that didn’t show up a week ago, they said their measurement tool must have been mis-calibrated. So we OKed the work assuming it was necessary and let them run a diagnostic. They then quoted us another ~$3500 in repairs later that day, none of which had been mentioned at the last visit. When we said we didn’t want to do any of the work because it made more sense to trade it in with repair costs so high, they still did the tires, which we then had to wait to be changed out again and we’re still charged ~$600 - for nothing! Such an insanely frustrating, time-consuming process, with constantly changing information and a ton of unclear costs.
12/22/2025
Barbara B. VERIFIED CUSTOMER
Great service- thx!
12/21/2025
Analee H. VERIFIED CUSTOMER
Awe
12/21/2025
Roger K. VERIFIED CUSTOMER
Fast and courteous service during a hectic holiday period.
12/21/2025
Phuntsok T. VERIFIED CUSTOMER
Excellent pro
12/21/2025
Amy D. VERIFIED CUSTOMER
Thank you for the friendly service.
12/21/2025
Kathryn F. VERIFIED CUSTOMER
Katie was thorough and professional while being friendly and engaging. Refreshing!
12/20/2025
Mailor L. VERIFIED CUSTOMER
Paul Dredrick, did a good job with my car and keeping me up to date with my car.
12/20/2025
Richard C. VERIFIED CUSTOMER
Just thanks for being thorough in checking out my vehicle evidently I need to expand word to keep my battery charged Happy Holidays
12/20/2025
Jean P. VERIFIED CUSTOMER
very quick efficient service and very good customer service. Friendly helpful people
12/20/2025
Georgia T. VERIFIED CUSTOMER
Excellent customer service!
12/20/2025
Bruce B. VERIFIED CUSTOMER
Great communication while waiting and every question answered. Thank You
12/20/2025
David S. VERIFIED CUSTOMER
It was a long and tortuous process. A lot was done that didn't fix the problem and was therefore written off by the dealership. In the end, it turned out to be a common seasonal problem; mice and wires. While it took some time to find and fix the problem, the service people were thorough and made certain the truck had four wheel capability. I would not hesitate to use the repair service again.
12/20/2025
Brenda O. VERIFIED CUSTOMER
Job well done!!
12/20/2025
Stephanie V. VERIFIED CUSTOMER
Very quick service and good recommendation for maintence. I got my next appointment scheduled same day!
12/20/2025
Erik B. VERIFIED CUSTOMER
The only complaint I have is that we were asked to stand outside of our vehicle in the garage after we arrived. We ended up standing there for at least 10 minutes after someone had already confirmed our name and that we were there for an appointment and why. No idea why we couldn’t have gone to sit in the waiting area inside. If anyone had any questions at that point they could have come asked us. Just odd to make your customers stand in your garage by their vehicle. Check in the customer and let them go relax.