Smart Motors Toyota Auto Repair Service

It was great! Easy, honest and I loved it! Great job Sean!!

Automated text message indicated "We will be following up shortly with an update..." No update was ever received. I called, twice, and never received a call back. It took a trip to Smart to get an update. Please correct your incorrect automated texts.

Everything done as we asked, and a fast turn around time!

Very professional,explained all aspects of the report including how to proceed with future repairs.

I hear a deep clunking/ thumping as a result of the tire rotation. It vibrates the car and I’m curious what happened. I will drive it to Janesville as planned tomorrow and see if it is a problem. In disappointed I’m having this experience.

Alyssa surprised me … I wasn’t expecting such thorough service. I thought I was just going to drop my car off. She was truly professional throughout the process including picking up my car the next day! Alyssa cares about how she talks to people and also cares about her impeccable appearance. This is surprise today! I was pleasantly surprised and really appreciated her genuine thank you and smile! Toyota should appreciate Alyssa and definitely give her a raise! ????

Matt was efficient, knowledgeable, and courteous.

Jesse went out of his way to make sure I was pleased with the service provided. Happy he is my service advisor.

The problem that needed fixing was tire pressure light had no data and stayed lit. After leaving the light came back on just like it had before so reset didn’t help

Great job questions answered

Please write down the customer requested work completely and accurately. Also, please return emails, texts, or calls, in a timely manner. When asked by customer if vehicle service was accurately completed be customer. Just don't say yes to get them off your back, make sure it was done. If the writer can not fully do their job management should provide Quality Controll staff to check each car after repair. Suggestion; if writers agree they need help take .5% away from each writers commission to pay for new Q.C. staff- No more excuses. Or, pay staff over base salary on CSI, Google, Meta/Facebook, and X reviews. Up to the dealer. Dealer- Support your staff and techs. Exspect them to do better by showing them how.To many failures too, of the same kind year after year. Too much honest money to make. Why loose out accepting poor performance and excuses?

Nothing to do with Katie, but I discovered a few miles down the road that my car’s hood wasn’t closed properly. Things to check!

I was pleased with the entire service team they did great. On time actually checked me in 5 minutes early no delays . I was kept i n formed entire time. It was like a breath of fresh air. By appointment only is a good change Thanks again

As always pleased with the service received. My 2018 Highlander is the best Vehicle, purchased from Smart Motors, I have ever owned. And Smart Motors care and service of my Highlander is one of the reasons why.

Appreciate the help from Ian. He got my car in and out of there even though the system said it wouldn’t be done until 5 and I needed it earlier. Thank you Ian!

Matt was so kind and was very good at answering my questions. An excellent employee

I would prefer if you would not automatically add on things without asking first. I had just a simple oil change and I casually get told that I am getting a tire rotation as well. Though it didn't actually happen, I don't like being told I'm paying for a lot more than I came in for.

Matthew Anderson the most kind person I have ever met and did a fantastic job with my car. Everything looks perfect and he explained the entire process to me as things were being done. Would highly recommend him to anyone who needs service on their car!

This was my very first experience with Toyota Service as we just purchased our first Toyota vehicle (2026 Grand Highlander Hybrid Max) in October. I now know to call to schedule service rather than booking online when it will be for something other than regular maintenance (based on comments while getting checked in for service). I had noted I would “wait while work was performed” but my rep informed me my car would be needed overnight. Thankfully a loaner car was made available for me which was great. The issue was diagnosed and actually turned out to be nothing (rattling items in the car door which was our mistake). When I went to pick up my vehicle I had a hard time navigating the service dept. I approached my rep, Justin, but he was unavailable/working with another customer. I loitered in the service area trying to find someone who could help me but with all agents facing the garage bay rather than the service area I couldn’t determine who was available and no one turned around to see if anyone needed help. After waiting several minutes I was able to approach an agent who had just finished with another customer and she did acknowledge how “intimidating” it can be with everyone facing the “wrong direction.” Maybe a waiting queue or even a green/red light at agent’s desks could be helpful? The current process of waiting in a random spot for a chance you could find an available agent did not feel at all customer friendly.

Was a guy who did a very good job. He was patient & answered my many questions.