I took my truck in for an oil change and tire rotation. I have four paid services as part of the purchase agreement. Today, December 15, 2025, I left my truck at 9:45 AM. My wife picked it up at 5:04 PM and they charged her $154. Now I have to go back to file a complaint. What a waste of time!
12/16/2025
Linda A. VERIFIED CUSTOMER
David was very helpful with getting me checked in and referred for a loaner car. The service and communication was excellent.
12/16/2025
Jody C. VERIFIED CUSTOMER
Ben was very thoughtful and patiently answered all my questions.
12/16/2025
Scott C. VERIFIED CUSTOMER
Very satisfied with the level of professionalism and service. I will continue to bring my Toyota here for future service as well as my wife’s Honda!
12/16/2025
Pamela P. VERIFIED CUSTOMER
Too long a tale for this brief question. Three and a half hours for a scheduled appointment to change oil, rotate tires, and change two lightbulbs. Only made progress because I kept asking reps what progress was being made. After such lousy service, at least vehicle was running well.
12/16/2025
Frances M. VERIFIED CUSTOMER
The one thing that I like about Gregorio is that he’s very clear and communicates about what’s gonna happen with your vehicle from start to finish. He went out of his way today to register my vehicle knowing my vehicle had been towed in and I wasn’t present. My car today was done within a day for some major repairs abs I don’t ever see that happen anywhere else. The other main thing is I am able to get a loaner vehicle - this is a plus being I live in a small town with out any public transportation .
12/16/2025
Detra D. VERIFIED CUSTOMER
Jist appreciate the in and out
12/16/2025
Candace W. VERIFIED CUSTOMER
A bit longer wait than usual, but service team were great.
12/16/2025
Connie B. VERIFIED CUSTOMER
Very pleased with the main service area but not the appointment express area
12/15/2025
Daniel L. VERIFIED CUSTOMER
Sergio was professional and courteous, answered all my questions.
12/14/2025
Jeff S. VERIFIED CUSTOMER
Youre not committed. Committment Not even close to the Smart family. The Baxter group has cut costs, cut effeciencys and most of all, cut the relationships that were strengthened under the Smart family. Its not fixable with a review like this. I believe its been 20 years ive driven from Cambridge Wisconsin and now service 5 toyotas but over that time were many more. I will not come back. Please do not call me...it wont do a thing to help.
12/14/2025
Heather P. VERIFIED CUSTOMER
excellent customer service... thank you!!!!!
12/13/2025
Stephanie V. VERIFIED CUSTOMER
Very tranparent explaination for recommended services and very quick service performed!
12/13/2025
Peter D. VERIFIED CUSTOMER
Very reasonable about repair cost considerations
12/13/2025
Douglas H. VERIFIED CUSTOMER
My experience was awesome today. Clear discussion and friendly.
12/13/2025
Rafael B. VERIFIED CUSTOMER
They didn’t reset the oil life monitor and every time I turn it on keeps saying that need oil change soon
12/13/2025
Gregory S. VERIFIED CUSTOMER
Needed a quick service to replace the headlight. Jesse did it himself so I could get going. Wow!
12/13/2025
Joseph U. VERIFIED CUSTOMER
Very kind person and prompt.
12/13/2025
Travis C. VERIFIED CUSTOMER
Eric was super to work with. Very helpful with any questions I had.