Smart Motors Toyota Auto Repair Service

Great service

Very friendly and professional!

Well done finished earlier than expected

The location of service - is it the main area or the small bay area? This is always annoying and has been confusing for a while now. The main area is much nicer than the small bay area. The service tech quoted me about 7 hours of maintenance, which I didn't have time for. Why isn't this mentioned beforehand when I make the appointment? It would seem easy for the person on the phone to tell me there are some recommended maintenance items for my car. I pay extra for oil changes and such by coming to Toyota instead of going to some sort of quick lube place, in part because I feel like you're helping. me keep track of this stuff. Most notably, the techs managed to mess up my car by not tightening some bolts or something on a flap under the car, which I didn't discover until I was on the highway going home and heard a scraping noise. This ended up costing me probably 90-120 minutes between having to come back to the shop to figure out what happened and get a replacement part installed. I realize mistakes can happen, but no one really even apologized for the mixup. They were all nice about it and clearly knew it was a mistake, since there was no charge, but I would have thought people would apologize for the mixup and the wasted time.

I truly appreciate your great works!

Smooth online scheduling although not sure what door I am supposed to pull up to. Love the videos and pleasant staff. Strong confidence with Smart, hopefully the name won't change with new ownership ????

Fast. Friendly. Trustworthy.

Service was on time and done quickly. Two oddities. Whenever I schedule service online I never get a confirmation email (there is confirmation on the web site after completing the process tho). And despite signing up for new wipers online and covering that with the person doing vehicle checkin, the service advisor seemed to have no knowledge of this and had to add this as a second step after saying vehicle was done. Likes advisor doesn’t have access to any info from the initial appointment?

Smart Toyota Service was able to do the service and do the recall in a very timely manor. Thanks

Justin was very helpful and gracious I appreciate him / Toyota. Ev

Great service as always!

Numerous team members, as well as Alyssa, were very thorough and helpful.

Fast and informative.

Quick and friendly service. Your technicians are always polite and helpful. I also appreciate the heads up on maintenance issues without them being pushed on me.

He was very thorough in answering all my questions.

Greg was great. He reviewed the rationale for the work that was scheduled so that we both had a clear understanding of what the work to be done was and why. His estimated time for pickup was accurate. Check out and payment was very efficient. Please give him my thanks.

Thank You.

I was satisfied.

Jenna was very pleasant and professional

Gregorio didn’t provided a good service. The first day 11/28, was clear he didn’t want to be there working. And he provided incorrect information about steps. That end in cost me more money. I went 3 different times to Toyota. He seems not to listen the consumer I hope I never need to work with him again.