I left a voice mail. Seems like the hitch receiver plug was removed and not put back in the hitch or was placed somewhere in the vehicle where I can’t find it. Also when driving home I hear loud rattles in the back seat area. Seems my carpet mat was shoved under the rear seats and the seats were not locked in place. Makes me totally question those who did the application on my vehicle. Not real happy with my service today.
12/13/2025
Gary G. VERIFIED CUSTOMER
Sean was wonderful! I’ll be back!
12/13/2025
John C. VERIFIED CUSTOMER
She was outstanding in every way
12/13/2025
Kathryn C. VERIFIED CUSTOMER
I wish the cost wasn’t so expensive.
Ian kept me well informed.
I would have preferred phone calls rather than texts however.
Randy Converse
12/12/2025
Kris B. VERIFIED CUSTOMER
Everyone was so helpful, and it was ready before I thought it would be!!
12/12/2025
Karen S. VERIFIED CUSTOMER
Excellent service as always
12/12/2025
Kara T. VERIFIED CUSTOMER
Katie was phenomenal. She was so kind from start to finish. When she communicated with me about my inspection, we found out that my car battery hadn’t been replaced as I thought it had been from a different car service. She went above and beyond to answer all my questions and helped me to find support to alleviate my problem. After resolving my issue with my previous dealership she was so quick to help make the situation easy by scanning documents and just providing a comforting presence. She truly made the most of a stressful situation for me and I am so grateful. As someone new to the area I feel so comforted knowing that I can return to Middleton Toyota to get the support I need. In the future, I’ll absolutely request to have Katie help with my service advisory needs because I felt so well taken care of. She is exactly the kind of person you’d want to hire to guarantee that your customers feel welcomed and valued. Thank you SO SO much Katie!
12/12/2025
Diana L. VERIFIED CUSTOMER
Very pleasant and informative about my Care Plan.
12/12/2025
DALE V. VERIFIED CUSTOMER
Great guy to work with. As always, Smart gives us the best service.
12/12/2025
Dale V. VERIFIED CUSTOMER
Great guy to work with!
12/12/2025
Steve A. VERIFIED CUSTOMER
Fast service, total cost less than estimate.
12/11/2025
Patrick H. VERIFIED CUSTOMER
Mallory was the best. She listened to my concerns and made sure she understood them. She kept me up to date on the progress of the repairs of my vehicle - which is something that I usually have to beg a vendor for.
Thanks, Mallory!
Patrick
12/11/2025
Thomas T. VERIFIED CUSTOMER
My vehicle reported malfunction in the SAS airbag system and the blind spot monitor. Toyota technician said they could not duplicate. Yet the vehicle still repots both malfunctions.
This does not give me great confidence in the ability of your technician.
12/11/2025
Susan M. VERIFIED CUSTOMER
Very professional and kept me completely informed
12/11/2025
Roderick R. VERIFIED CUSTOMER
Just keep doing a great job.
12/11/2025
James D. VERIFIED CUSTOMER
Ian was professional & courteous. He explained what to expect & the timing thereof.
12/11/2025
Russell D. VERIFIED CUSTOMER
In for oil change and service tech did not reset the oil status indicator. Would have required another visit just to reset it. Did find a YouTube video that helped me do it myself. But seems to be a pretty obvious thing to complete when getting an oil change.
12/11/2025
Jeganathan S. VERIFIED CUSTOMER
We are happy with the services rendered by Smart Toyota service team! Thanks
12/11/2025
Dale S. VERIFIED CUSTOMER
Glad got car this rapidly but still need to make contact back to find out what happened to battery.