Please inform parts stores to send owners of certain Hybrids, to send customers to dealerships for battery replacement. And inform persons who buy those cars the same thing. I had 4 batteries from the parts store that weren’t right (although the computer listed them) before I went to the dealership. They did it right and I was relieved when I left. They were great. Merry Christmas!
12/19/2025
George C. VERIFIED CUSTOMER
You asked me if I wanted you to change the air filter
I answered yes. You did not say anything about the cabin filter. I paid almost 50 dollars for a cabin filter that I wouldn't have changed
12/19/2025
Patrick M. VERIFIED CUSTOMER
Justin made it a positive experience. He handled everything in a professional manner. I would not hesitate to work with him again.
12/19/2025
Abdirashid E. VERIFIED CUSTOMER
I was extremely satisfied with the service I received
12/19/2025
Timothy K. VERIFIED CUSTOMER
The needed parts were not in stock so the repair was not completed. I would have liked to have known this before I brought my vehicle in for service.
12/19/2025
Emily D. VERIFIED CUSTOMER
She was professional and easy to interact with. I was accidentally charged for a tire rotation from the service department when my car was in to get new tires. She caught this before I paid and quickly changed it.
12/19/2025
Daniel C. VERIFIED CUSTOMER
Completed job, sent info via text, cost was exactly what was estimated.
12/19/2025
David S. VERIFIED CUSTOMER
Schedule was exceptional
12/19/2025
Bradford P. VERIFIED CUSTOMER
This was the quickest I’ve ever been in and out of there and Eric is the most professional employee I’ve encountered. He’s going places, hopefully it is at Smart Motors.
12/19/2025
Patricia M. VERIFIED CUSTOMER
Appreciated that I was able to drop my car off before my appointment. Also my car was looked at at the appointment time and I was told what was wrong in a timely fashion. It was fixed the same day. I am thankful for your excellent service
12/19/2025
Jeffrey J. VERIFIED CUSTOMER
It seems to me that the part necessary should have been ordered when I made the appointment on line. That caused an unnecessary delay. Beyond that, Alysa was very helpful and, in the end, everything was taken care of and I am back on the road. Minor issue.
12/19/2025
Stanley S. VERIFIED CUSTOMER
Ben did a fine job and answered all my questions.
12/18/2025
Polly F. VERIFIED CUSTOMER
Always pleased.
12/18/2025
Jill H. VERIFIED CUSTOMER
Very Professional
12/18/2025
Martha L. VERIFIED CUSTOMER
Jenna explained everything well, showing me the filters and letting me know what was needed and what wasn’t needed.