Smart Motors Toyota Auto Repair Service

Appreciate great service always. Thanks much to Jose Angeles and the rest of the team!

I had scheduled service on 5/15 due to the unsafe condition my car was left in on 5/13 when it was serviced at Smart Toyota. ( I filled out a survey regarding that days service). The passenger side top metal portion of the running board was held on essentially by one screw. It was left in that condition after I had asked that the running board be looked at so I knew how to schedule my next service. The metal portion was separated about a quarter inch towards the back wheel for about 2-3 months, without change. I planned to schedule service the next time I bought in my car. David greeted me at my car, asked how my day was. I said that it could better. I showed him the drivers side running board where the metal was separated about a quarter inch towards the back wheel. ( This basically was exactly like what my passenger side was when I bought it in on Wednesday). I told him that was normal when I bought it in on Wednesday. We then walked around to the passenger side where he was able to see the top metal portion hanging off the running board. It was not too hard to see the issue that brought me in that day. Inside, I shared with him my disappointment, frustration, lack of concern, and more importantly, the poor customer service I encountered on Thursday when I called. I left the dealership in an unsafe car, never being told as such. The metal portion that sits on top of the running board could come off at any time while driving which in return could have hurt multiple people, not to mention whatever else could happen. I should have been directed to go to the service department at that time to have it looked at. My car was able to be fixed that day in a timely manner. David did EVERYTHING right for customer service that day! He was attentive to what I was discussing not dismissing me. He kept me informed of the progress while it was being fixed. I discussed my concern moving forward about future care for my car services. He gave me his business card to contact him directly for all future needs with my car. This is what will keep customers coming back!

I brought my Highlander in for routine service. I asked that my PASSANGER SIDE running board be looked at for future reference to scheduling an appointment. I specifically stated that I would get this taken care of at my next service since it was this way for some time and had not changed. There was about a quarter inch separation from the metal and side of the attached part to the vehicle by the back wheel. When I checked out, Ben stated there was rust damage on the PASSENGER side and I would need to schedule service to have it repaired. Never was the DRIVERS SIDE discussed at any time while I was at the dealership. On Thursday, I noticed the passenger side metal portion on top of the running board was essentially held on by one screw, towards the front wheel. The metal portion was hanging over the edge of the black portion of the running board. I placed a call to Toyota, and was told they were going to connect me to a manager. It was Ben Meissner who picked up the call. I described the above situation and said that I thought that he was my service advisor that that day. He pulled up my paperwork and then said the he was. I discussed with him about how the running board was left in a condition that was significantly different than when it was brought in, not to mention an unsafe situation. When I repeated myself about how my car was left, he put me on hold to speak with a manager. ( I originally that I was going to be connected to a manager). He came back on the line and told me there was nothing he could do for me since the car was damaged when it came in. I discussed that there was a safety issue with the condition of metal being held on by one screw and how this is not acceptable. Again, nothing but it was damaged when it came in. I said, not like this! At this point, I never brought up the drivers side. Again, I NEVER asked that the drivers side be looked at. The metal portion was separated about a quarter in towards the back wheel. It was never out of place when I bought it in. He offered to book service for the next day, secure a rental car.

He was thorough and made me aware of the services I’ll need soon. I couldn’t do those services the same day because I had an appointment somewhere else. He, without being asked quickly completed my oil change. I appreciate that.

Super job done

Very efficient and prompt.

Fabius was so nice and friendly. He explained everything that was completed on my car and answered all of my questions. Everyone at Smart has always been so nice to us. Thank you for being so kind.

He was friendly and I got out of there nice and quick

Sergio was fine, but the fact you guys didn’t tighten everything down tight enough, to cause me to have to come back with service warning lights going off. But to not even offer to pay for the break fluid I had to purchase to make it back so you guys could fix the mess up? Or an oil change voucher? Instead I had to waste two hours before work coming to get your mess up fixed. Super not satisfied.

was hoping for some family discount. but would return for other services in future.

I felt look after and the decisions put forth were in my best interest rather than to make company money.

Really disappointed that I booked an appointment on the app and they couldn’t see it. They initially dismissed me but Dave got me in without drama.

Missing screw on rear bumper area, when looking closer a small bracket that the screw goes in is broken. One of the service writers knows of the issue. He tried to get it taken care of when I picked up my truck. It needs a part or two replaced. Pretty minor but disappointing.

Extremely friendly, detailed about my questions.

Good communication. Very satisfied with the service.

Good job. ????

Roger was very helpful and patient and answered all my many questions.

Khon was awesome. Super attentive and hard working

I had a fob replace. First quoted $30], then fob became out of stock, did not get a call back when in stock, then quoted and paid $530. End result was good, just getting there was bumpy

Everything went fine, and I was on my way in 30 minutes. I was kept informed during the time I was waiting.