I felt the upselling on added services was not appropriate as the history of my car showed I had been in twice fairly recently. I needed only an oil change and the appt took a full hour. My AC did not work well afterwards as the system would hang up each time I started the car necessitating I turn off the hvac and restart the automatic system. There were also strange noises like valves or filters opening/closing after the car was turned off. This happened several times today although at the end of the day it seemed to have been resolved. I will be monitoring it in the coming days.
7/3/2026
Maureen S. VERIFIED CUSTOMER
Eric was very cordial and professional.
7/3/2026
Laura C. VERIFIED CUSTOMER
I was skipped ahead 3 people by the person checking in. We were not checked in in order. Several people checking in had very dirty clothes. Smart Toyota should be able to afford to give them enough merchandise.
7/3/2026
Brian B. VERIFIED CUSTOMER
Knowledgeable, professional, answered questions thoughtfully in understandable terms. Outlined future maintenance issues and how to manage them. Have the utmost regard for his ability and professionalism.
7/2/2026
Pamela W. VERIFIED CUSTOMER
Everyone was friendly, professional and polite. Every aspect of the service was explained and I felt confident with the information received and choices made. Thank you!
7/2/2026
York B. VERIFIED CUSTOMER
Dave finds it difficult to keep up with his workload. He seems to find it hard to return texts or phone messages. In this case he didn't even write down a simple service request line for the possibility of getting the service done over a two or three day period. Never returning three texts or a voice mail. This seems to be a recurring problem. Yet, I am made to feel like I am the problem to expect requested work to be done on time. I pay what I am asked to pay only expecting quality ser I e and work for the price I pay. I can't even get that.
7/2/2026
Mallary B. VERIFIED CUSTOMER
Eric is willing to listen as well as inform and gave me confidence that our RAV4 would be properly taken care of. He is an excellent representation of professionalism mixed with kindness.
7/2/2026
Rita S. VERIFIED CUSTOMER
Eric was awesome! He did a thorough review of my vehicle and discussed the recommended services with me. He was honest, not pushy. I really appreciated how nice he treated me.
7/2/2026
Susan W. VERIFIED CUSTOMER
All services were completed in a friendly & professional manner!
Thanks
7/2/2026
Erin B. VERIFIED CUSTOMER
Greg did an excellent job listening to the issue with my car and ensuring my concerns were heard and clearly passed on to the service team. After two separate visits, the issue was resolved. Findings and steps were conveyed in an efficient manner.
7/2/2026
Angela M. VERIFIED CUSTOMER
Awesome service
7/2/2026
Kok-Peng Y. VERIFIED CUSTOMER
On point advise
7/2/2026
Erin H. VERIFIED CUSTOMER
The whole process was quick and easy! I appreciated the communication throughout my appointment and they had me on my way sooner than I expected.
7/2/2026
Jean L. VERIFIED CUSTOMER
Eric was friendly and explained things very well.
7/2/2026
Ann C. VERIFIED CUSTOMER
Service was completed quickly. Serviceman was very knowledgeable,polite and showed concern related to customer satisfaction
7/2/2026
Edward M. VERIFIED CUSTOMER
Ian was very professional and efficient. He explained things perfectly and communicated with me well.
7/1/2026
Mischelle J. VERIFIED CUSTOMER
Jesse was great and a joy to work with. Our brakes are actually more responsive and solid for having the service.
The update via the app do not seem to work on my phone. If there were something that you wanted to discuss that came up it is best to speak with me or detail verbally through text. Otherwise I will call.
Thank you so much for taking such great care of my car!!!
7/1/2026
Keri F. VERIFIED CUSTOMER
Thanks for an easy checking and text updates. I loved the video. Ian was great and helped me so much.
7/1/2026
Stacie B. VERIFIED CUSTOMER
Thank you.
7/1/2026
Gail E. VERIFIED CUSTOMER
Unfortunately, the diagnostics were not able to figure out what was wrong with the car. Staff in personnel and the way they communicated or very professional.