I was given a quote before scheduling an appointment. The quote was for parts and labor. After the work was completed, I paid the bill and left. When I got home I thought the bill was higher than what it should have been. After closer examination, Mallory inserted the entire quote amount in as the labor amount. This resulted in an overpayment for the service. I called and spoke to a different adviser who looked over the invoice and agreed that I overpaid. He processed a refund for the amount of overpayment. This should not have happened and makes me wonder how many other people this happens to and doesn't get caught.
7/8/2026
Evan G. VERIFIED CUSTOMER
Everything was great.
7/8/2026
Patricia F. VERIFIED CUSTOMER
Service was completed quickly and efficiently.
7/8/2026
Lynet U. VERIFIED CUSTOMER
Great customer service
7/8/2026
Marquita R. VERIFIED CUSTOMER
Ben did a great job on keeping me updated and informed on the service with my vehicle. Would always enjoy having Ben for my advisor .
7/8/2026
Margery H. VERIFIED CUSTOMER
Efficient and complete service
7/8/2026
Sara A. VERIFIED CUSTOMER
There was a mix up on my appointment time resulting in a longer delay to my service. Without any prompting, Ben very graciously comped the service for my troubles which I sincerely appreciate!
7/8/2026
Scott P. VERIFIED CUSTOMER
Jenna explained things well and was very pleasant. Thx!
7/8/2026
Amiin Omar. VERIFIED CUSTOMER
????
7/8/2026
Robert L. VERIFIED CUSTOMER
Thank you too.
7/8/2026
Thomas R. VERIFIED CUSTOMER
The service on my vehicle was very good and done earlier than expected. However the drivers side floor mat and door rail were dirty what looked like shop froor grime. Had to clean it once we got home.
7/8/2026
Mary R. VERIFIED CUSTOMER
Always a great experience. Thank you Nate for everything
7/8/2026
Katelyn S. VERIFIED CUSTOMER
Very quick service! Nate was clear about what needed to be done and had a good sense of humour.
7/8/2026
Daniel G. VERIFIED CUSTOMER
In general, your team is great. But my RAV4 has required an update to the software running the dashboard since I bought it. Toyotafinally developed a fix. When I showed up this morning, I was directed to move from the express bays to the main repair side and told that this fix was finally available. But that it could take hours. So I declined, but now have to come back and arrange for a ride to leave the car there all day. A bit of a mess I think. Why couldn’t this have been better organized? Dan
7/8/2026
Michael R. VERIFIED CUSTOMER
Paul was very courteous and patient. I appreciate his work. Besides the service someone had a dog in the waiting area. I do not think it is appropriate to have animals within the lounge space as they can cause a distraction and or someone could have an allergic reaction. It also was a distraction to work I was trying to do.
7/7/2026
Emily H. VERIFIED CUSTOMER
1. My initial appointment was lost. I arrived and was told that you have part that was ordered but didn't have the appointment that we confirmed when I was last for regular maintenance two weeks ago.
2. Instead of using the reschedule date I suggested we moved the time up and I agreed to a loaner. I didn't read carefully to see that I was charged for the loaner while my car was getting >$1k in repairs. This is the only shop I have EVER been to that charges for the loaner while getting repairs. Very disappointing
3. I was sold wheel alignment on initial maintenance visit and when I returned two weeks later I was told my wheels were already out of alignment. An employee mentioned that if the car comes in at at an angle, it gives a false positive that the alignment is off. How am I supposed to trust your assessment?!
7/7/2026
Jeffrey H. VERIFIED CUSTOMER
Great work
7/7/2026
Dale V. VERIFIED CUSTOMER
Wonderful people at Smart!
7/7/2026
Rick S. VERIFIED CUSTOMER
I was quoted $185 to reprogram my key fob. You got to be kidding me.
I have been coming to smart Toyota for over 25 years but this is about to end. My warrantees are over so I don’t see a need to bring it in when I can change my oil myself. My bill was over $160 for oil that cost you guys about $50. You really don’t have the customer in mind only how much you can **** out of us.