Smart Motors Toyota Auto Repair Service

Ian Spencer and the service team did an excellent job communicating with me. The service standard at Smart Motors Toyota remains superior. Thank you

Appreciate fast and friendly service.

Mallory did a great job with communication and efficiency in my car’s service today.

Thanks

The service was very efficient and allI very welcoming and friendly!

Thank you so much for the quick service!

Very prompt and great communication.

Sergio and team did a fantastic job. 100% satisfied

Overall, the service was completed as expected, but I was disappointed to find that my driver’s side door was left partially open when I picked up my vehicle. The interior was continuously beeping, and I have no way of knowing how long it had been sitting like that before I arrived, especially since I live a considerable distance from the dealership. I would appreciate greater attention to detail during the final vehicle check before customers are notified that their vehicle is ready for pickup.

My car was finished and left to sit in the parking lot because it was done earlier than quoted. When I asked why I wasn’t informed immediately when it was done, the service writer flippantly told me that it was not the quoted time yet. Unprofessional and lacking customer service and sense of urgency.

Olga C

David was very nice and kept me informed along the way

Great time

Excellent service, completely satisfied

Came in for 35,000 mile service under Toyota care (tire rotation, inspections). Left feeling like I lost trust in the service dept. Service advisor advised to add on oil change and alignment “since it’s been a year.” Having full trust and never having been upsold anything here, my knee jerk reaction was “if that’s what we need then let’s do it.” But there was no evaluation or explanation of whether I actually NEEDED those services. I later declined the alignment after coming to my senses and thinking through it on my own using the data we have: not noticing any issues and tires are wearing evenly. I did not decline the oil change but left feeling like I really should have. Upon getting back to my vehicle and looking at records, it had been less than 9 months since our oil change. Neither 12 months or 10,000 miles since our last. We have trips ahead where we will put many miles on and it won’t be as long until we come back in (ie we’d easily have been back within the 12mo and hit 40k mile visit). I left feeling duped since I had built so much trust over the last 3 years that I didn’t have my guard up and totally feel upsold on things I didn’t need. A first for my Smart Motors experience. It should have been a discussion - examples: We recommend alignment every year or 12k miles. You’re not quite there since your last one. Are you noticing any these things? If so, we should do that today. If not, just know we strongly recommend it when you reach that threshold We recommend oil change every year or 10k miles. You’re at almost 9 months. Would it be easier for you to do that today or do you want to wait until you meet the 12 mo or 10k miles if it happens before then? Now it feels like we’re off our maintenance schedule and Toyota Care having received an oil change at 35k miles, when it really wasn’t needed. We purchased the Toyota care because of the trust we’d built with the included package from our vehicle purchase. Today I feel totally duped and regretful that I wasn’t more on guard for what now feels like an unnecessary upsell for items at a time when I didn’t need them.

Two thumbs up except who ever the tech was working on it failed to completely close the hood on my car I noticed as I was driving on the freeway and had to pull over no big deal just never seen that before thanks for the service

Fabius was very polite, pleasant and great to work with.

I'm sure they're supposed to set the tire pressure to the factory/cold setting, but it would have been nice if the service folks had recognized the weather and that my tires were hot from the highway and left them a little high. As soon as my car cooled off my tire pressures were low. I expect I'll need to put more air in the next few weeks.

Mallory was courteous and professional. Thank you!

Fast and efficient