Smart Motors Toyota Auto Repair Service

Alyssa was very professional and easy to work with

I appreciate the work on my car, but I thought I was supposed to get my oil changed at 10,000 miles, so I'm a little confused about that.

Happy that the oil change I discussed when I scheduled my appointment and mentioned when I checked in was not performed. And I was dismissed with a curt, "It's not due." I am well aware that the recommendation by Toyota is 10000 miles. The 'you're just a woman who doesn't know what she's talking about' feel that I received when picking up my car was disgusting. I'll be scheduling an oil change elsewhere.

Thanks for your wonderful service!

Everything went smoothly. I called yesterday and I got in today and it was done right away in the morning and there was a phone call to let me know that they have received my truck into the shop and there was another email so the communication was very prompt picking up a truck and getting it paid was also very straightforward.

My car was returned with black shoe prints on the drivers side and back area where they did work. I would like this cleaned.

Mallory has excellent customer service skills, and communicated very clearly.

Appreciate the great service!

Professional, l owledgebale and competent. Happy with the service!

Andy Gonzales and David K

Made a specific time of day "appointment ", indicating I would be waiting for the vehicle. I arrived 10 minutes before the scheduled appointment time and checked in. My vehicle did not get pulled into the garage to work on until 45 minutes AFTER the scheduled time. I thought the concept of appointment setting was to be that the vehicle would be worked on at the appointment start time, minimizing wait time.

Service was slow. It took an hour for them to get to my car for inspection. Was determined only an oil change was needed.

Very professional and thorough service.

Brought my car in for emergency brake repair without an appointment. A few hours later my 2018 Highlander was back on the road. I appreciate all of the staff at Smart Motors.

Eric Muma was very professional, and courteous. He went there very thero. He's a keeper.

Roger made right a situation that was not his fault. Thank you

Very pleased with the attention to details.

Good service

I had a terrible experience with Smart Motors. I made the original appointment on 5/4. Almost a week went but without the service department reaching out to say that they didn't have parts and we'd need to reschedule (5/11). It could have been handled well before that. When I arrived at the rescheduled appointment (5/12), the service department had no record of my appointment. They didn't know if the parts were there. I had to physically walk over and talk with the parts department before the service team agreed to honor their appointment. After I left, I received a message saying that the part wasn't color matched to my car and it would be an extra $150 and 2 days time. At no time during the multiple times I spoke to Toyota did they ask the color of my car, inform me of the additional time, or additional charge. The service tech asked me "Why didn't YOU order the part in the right color?" When I went to look at the invoice, the total cost was over $500 more than what I was quoted, which includes the additional paint. The tech asked me to approve it as it was, even though he promised it wasn't the right price. I refused. I don't know if it was a deliberate attempt to upcharge or significant faults in their processes. I won't be back to Smart Motors either way.

Ian was wonderful!