Smart Motors Toyota Auto Repair Service

A plastic cover was left off. And wasn’t put back on the front passenger side.

I appreciated working with Roger Ingalls. He was very helpful, patient, kind, and helped put my mind at ease with understanding.

Jenna was very nice. She communicated very well with me throughout the whole process.

Thank you Sergio for providing a clear, concise appointment and addressing any concerns.

Work was done as expected. Appreciated the conversation with Greg.

Check in was as promised and the service was quick & explanation of what was done was clear.

Everything was great and the customer service was amazing! GREAT JOB GUYZ AND GIRLS

I spoke with the service writer and his manager on the day of service and expressed displeasure at the lack of transparency in cost and the usurious amount for the services received I had signed up for an appointment to change my Toyota's oil/filter and rotate tires on the Smart Motors/Toyota website. In signing up online, it listed a price for each service, but no surcharge was referenced. When the service writer told me the cost, I noticed a $+/- $24 surcharge added to the normal bill, bringing the bill to a whopping $155. My most recent oil/filter change and tire rotation all-in was $80 at another provider during my travels to AZ in April. The service manager refused to adjust the bill and stated the $24 surcharge had been there for a long time. Also, he stated that every shop in Madison charges the same surcharge?? In reviewing previous bills for similar services from 2023, 2024, and 2025, from SMART Motors, there were only taxes charged and no surcharge fees, so the manager exaggerated and/or outright lied about when the surcharge was added. Needless to say, I was very dissatisfied in the response from the service manager. At a cost of double, the future services for oil/filter changes, tires rotations, etc. will be completed at other competent shops.

Smart has the best Toyota Service Department I have dealt with.

Alyssa was great. Everything with the visit went very well. Hope that we'll be around Madison when we need to have future maintenance work done on our Grand Highlander.

The best

Very thorough explanation of the process. I was kept updated along the way. The work was completed within the estimated timeframe. Staff were pleasant and professional.

Excellent experience fast service

I will be happy to fill out the survey.

Staff courteous & friendly. I was taken care of in a timely manner.

Always good service in pleasant surroundings

Roger was very personable and professional. A variety of things could have been wrong with my car. I was fortunate that it was nothing and he did a great job explaining what could have caused the oil on the engine. Roger is a good person. I was in the lobby for a while and was truly impressed with all of the service folks who were working with customers.

Everything was great except the interior fabric on the driver's side door was pretty dirty when I picked the car up

Mallory is always so nice and friendly and honest about repairs. Thank you!

Wilker Bayer did a great job! Wonderful customer service.