Great service on a difficult project. 3 balls juggled beautifully. She did a great job!
5/9/2024
Alexander G. VERIFIED CUSTOMER
It is disappointing the experience with you, I lost all the confidence I had with you, there are things that are very delicate and that should be given more attention.
5/9/2024
Gary K. VERIFIED CUSTOMER
Was able to work me in because original appt was logged as a drop off but I wanted to wait for the work to be completed. Thanks.
5/9/2024
Detra D. VERIFIED CUSTOMER
Just a great team
5/9/2024
Kim S. VERIFIED CUSTOMER
Top notch!
5/9/2024
Susan G. VERIFIED CUSTOMER
While it wasn’t fun that an oil change turned into a 2-day $1100 repair, Ian made the whole experience as painless as he could.
5/9/2024
Karen B. VERIFIED CUSTOMER
Very friendly supportive he kept me updated on time, next steps what was required and costs
5/9/2024
Randal K. VERIFIED CUSTOMER
My appointment was for 10:30 AM and more than two hours later they finally told me they were just going to work on my car. Then they wanted to do more stuff but said it won’t be done until 4 PM and I said forget it. This is ridiculous. I am never coming back here to have my car serviced again. They forgot to turn my “service vehicle” off and they also forgot to put a new sticker on my windshield showing the next time I would need service. Just awful!!!
Randy Kneebone
5/9/2024
Richard T. VERIFIED CUSTOMER
I especially appreciated the work of the 2 women who responded to my telephone inquiry about a folded up piece of paper that had phone numbers, etc. and that I dropped in the immediate service reception area. I picked up the paper in the scheduled service area and think the woman there had gone to the other area where the paper was found. The other woman was probably a first line telephone receptionist.
5/9/2024
Cesar C. VERIFIED CUSTOMER
Good service, excellent 100% satisfied
5/9/2024
Jean S. VERIFIED CUSTOMER
Car was in for safety recall, software upgrade. I knew it might take all day. I had my phone with me a d checked it frequently. No messages. About 4:30 I decided to wait at the dealership until it was ready. I saw my car parked in the service lot. I called the office to see if that meant my car was ready. Maybe. John was trying to find the paperwork and my keys. Called the manager, he said. Eventually the keys, etc were located. I was leaving the dealership, almost to Gammon Rd, when I got a text saying my car was ready to be picked up. To add insult to injury, I got another screen message saying my car needed a safety update. So it doesn't appear that the system was "reset" after it was updated. Or, there is another issue to be looked at. Actually,Jhon himself I had no problem with. Except for the fact that I wasn't notified when my car was done. This turned in to a VERY long day for me.
When I went to top off the tank, it took 1.5 gallons. I drove to At Home on Watts Rd, China Kitchen on Mineral Point near Gammon. My rental was a Venza Hybrid, like my own vehicle.There is no way I used a gallon and a half of gas so I believe it must not have been full when I got it. In summary, I was not happy at the end of the day.
5/9/2024
Ann C. VERIFIED CUSTOMER
Excellent work. Thank you!
5/9/2024
Elizabeth S. VERIFIED CUSTOMER
Didn't get service soon reset1
5/9/2024
Meng V. VERIFIED CUSTOMER
Car was not fixed properly, had to wait too long, too many miscommunications from Toyota representatives.
5/8/2024
Anthony H. VERIFIED CUSTOMER
Very disappointed. The front left lug nuts were loose enough to turn with my fingers. Two were nearly off completely.
This put my wife and daughter at risk, and that is unacceptable. Years of trust buying and servicing vehicles with Smart was destroyed.
I understand nobody is perfect, but the consequences could’ve be catastrophic to my family.
Tony
5/8/2024
Murielle H. VERIFIED CUSTOMER
The appointment took longer than I expected but everything went very well.