Smart Motors Toyota Auto Repair Service

Working with Ian was great! I’m highly satisfied.

Lorica was great. Communicated well and service completed in a timely manner.

Very professional, patient, considerate, thorough, and personable. Thank you. John B

Initially tried calling to get recall repair and regular maintenance at the same time. Told there was not a fix yet then when I arrived for the regular maintenance told that there is a recall out. Schedule that in person to wait in the dealership for repair. Arrive at the dealership for that and told that they had it as shuttle but then no shuttle available to return to the dealer.

Professional, friendly, knowledgeable.

Excellent in all respects. I liked that the tech who checked me in was the same tech I dealt with throughout. It made it easier for me. As the customer, to anticipate what steps were next and who would be doing them.

Great work!!

I had to take my vehicle in twice for "multipoint inspections" when the issue should have been found the first time. I felt that Ian did not really have the time-of-day to help me and my situation. I was misled to believe the filter replacement was for my engine check light but was not shown the condition of my filters. I was also recommended to change my rear sway bar bushings which has nothing to do with my engine. I usually like Toyota but unfortunately this experience has made me lose trust in this establishment :/ especially charging $100 for a gas cap replacement. I will be seeking repairs at other places.

Completely

I've always made an appointment for our vehicles.The transition from the main garage to the appointment bays has several issues.For guests queuing up is most times a free for all.Many guests do not pay attention to express and appointment only signage.They're confused as to where to go and how to que up.Alot of cars in a narrow area with way to much cross traffic.How has someone not been hit.Waiting for an employee to come out and confirm an appointment needs to happen much faster. While I was waiting for confirmation,there were 3 other cars also waiting and nobody knew who was next or where to park.On one appointment I was told the service department was running behind and could I come back in an hour and a half.I complied,only because I needed the service and didn't have the luxury to reschedule another appointment.Today it appeared that there were vehicles getting faster service in the express lanes.While in the waiting room today I overheard two separate conversations regarding the long wait times,getting in and getting there vehicle back.Another lady was on her phone canceling her next appointment after her car service was completed because she didn't think she'd make it in time.Several guests heard and were aware of these conversations.On a positive note, while voicing my concerns at appointment confirmation check in, I feel he empathized with my frustration.The turn around to complete and return my vehicle seemed to have been expedited. The staff that are in contact with the guests have always been professional,courteous and calm.My respect to them despite what is or isn't happening behind the scenes.Apoligies are a courtesy but it doesn't fix the problems nor does it always get your guests car done quicker.Please, determine how this experience can be smoother for all involved. You're overhead and we are profit. Thank you for letting me express my concerns

Melissa is a phenomenal employee. Her customer service is beyond outstanding! With my most recent car issue she was on point, highly professional and rocked it. You have definitely hired a rock star! She deserves a bonus with my difficult vehicle situation. Her knowledge and expertise is truly top notch! I hope SMART buys her a fantastic lunch and gives employee recognition!

Everyone I encountered in the Service department was friendly and knowledgeable. I am very comfortable with the prospect of doing business here for the coming year while I am on sabbatical in Madison. Thank you.

Great job everyone.

He was very easy to talk to and very polite.

Eric is the best. Very kind and made me feel like he really cared. Wish I could get him next time I need service.

Joseph was very pleasant !

I was scheduled for a 120,000mile service which included replacing spark plugs. This was communicated to me when I dropped the vehicle off. When my vehicle was completed, I inquired about the spark plugs because they were not included in the bill. I was then told that they are booked for the day and I’d have to make another appointment. This is very frustrating as it takes a long time to get an appointment and then to not have the complete service is ridiculous. I will be making an appointment for spark plugs somewhere else.

Well done. Very satisfied

We appreciate the frequent updates sent to us during the process

I scheduled this appointment because at my 30,000 mile they said they didn’t want to waste time rotating the tires when I needed an alignment. At the appointment for the alignment they said I really needed new tires. So why didn’t they tell me that and do it at the 30,000 mile service?!