Liam was very helpful in a difficult situation, and he handled customer disappointment professionally and with kindness.
5/7/2024
Sharon A. VERIFIED CUSTOMER
I made an appointment for a recall check. Decided to add an oil change while I was at it. I was NOT told the recall issue had no solution yet -nor was I told an oil change (with appointment ) would take 2 hours. I should have been told. Arrived at 10:10 for a 10:30 appointment and didn’t get out until 12:30. Like most people I have better things to do than sit in your waiting area.
5/7/2024
John F. VERIFIED CUSTOMER
I understand when you don't have a appointment it's a first come, first serve at the express. When I got there I was told looking at little over an hour wait. Not big deal told service advisor had books and was going to be waiting. So at an hour and my car hasn't moved from where I parked it. No big deal was hoping to hear something. After 2 hours my car finally moved to get into line. Again I understand first come first serve. Close to three hours and now it's noon and my car was moved out front done. So I waited didn't hear anything after ten minutes waiting for my name. At that point just went counter annoyed wanted my keys. Again I understand your busy and it is what it is but I was told an little over an hour not three but if someone would have updated me that it wasn't going be an hour give me the choice to keep waiting or come back. Better line of communication would be great.
5/7/2024
John R. VERIFIED CUSTOMER
Excellent employee! Explained options available to repair my vehicle.
5/7/2024
Claire A. VERIFIED CUSTOMER
Car service was well done. I have previously complained
about the new way if checking in. I waited about 15minutes
Before anyone approached me and then it took forever for
Person (not Will) to find my name, etc. then I had to walk a
Long ways to the express lounge. I used to brag about the
Great service you gave your customers - not anymore!!!
5/7/2024
Shpend S. VERIFIED CUSTOMER
Thanks TY
5/6/2024
Adnan E. VERIFIED CUSTOMER
Thank you
5/6/2024
Josh S. VERIFIED CUSTOMER
He went above and beyond!
5/6/2024
Elizabeth S. VERIFIED CUSTOMER
Jacob explained everything to me and we were satisfied and appreciated his help.
5/5/2024
Patricia A. VERIFIED CUSTOMER
I had to call to receive updates on my vehicle even though I was told I would receive text updates.
5/5/2024
Todd W. VERIFIED CUSTOMER
no complaints!
5/5/2024
John D. VERIFIED CUSTOMER
Good service
5/5/2024
Katherine P. VERIFIED CUSTOMER
Will was fabulous
5/5/2024
Sandra D. VERIFIED CUSTOMER
I had an 11 am appointment. I arrived at 1055 & waited in my car for over 10 minutes before I was checked in. I was there for an hour 40 minutes total for a simple oil change. At 1145 the advisor called me to ask if I authorized an oil change. Not sure why it took 45 mins after my appointment to even start the oil change. Also not sure why they don’t come talk to me in person instead of calling and texting.
5/5/2024
Jill G. VERIFIED CUSTOMER
Ty took extra time with me to go over past invoices and took time and did not make me feel rushed. I appreciated his great customer service and professionalism.
5/5/2024
Krissy K. VERIFIED CUSTOMER
no
5/5/2024
Isaac B. VERIFIED CUSTOMER
Great communication!
5/5/2024
Brian F. VERIFIED CUSTOMER
John was super friendly and helpful! Thank you for all you guys do!
After I was done went threw the carwash forgetting to take the work magnet off.the side of the van one of them came off found a couple gentleman on break and they were able to safely help.me get it back! Thank again sorry I don't remember their names. But everyone has always gone over and beyond to make sure people are taken care of!
5/4/2024
Marjean K. VERIFIED CUSTOMER
Great job and customer service, Jesse!
5/4/2024
Amy D. VERIFIED CUSTOMER
Everyone was kind and professional. Thank you for the great service. I think they all deserve a special treat or other form of appreciation. :)