Jacob collaborated with the tech brandon rogers to take extra time to get 4 new tires put on my venza. These guys went beyond what was required. Kudos to them and the culture at smart encouraging staff.
5/15/2024
Molly R. VERIFIED CUSTOMER
David was very attentive to my needs for the second time. He swooped in and took care of me right away. This was the second time I brought my car in for the same concern of my tires being loose. David assured me this should be the last of this issue that I have had with my car since buying it from Smart.
5/15/2024
Minwoong P. VERIFIED CUSTOMER
Thank you for your kind and fast service.
5/14/2024
Roger K. VERIFIED CUSTOMER
Excellent service!!
5/14/2024
Gail E. VERIFIED CUSTOMER
He was courteous, thorough and a pleasure to deal with.
5/14/2024
Richard M. VERIFIED CUSTOMER
Ty has done a great job for me on more than one occasion!
5/14/2024
Mara S. VERIFIED CUSTOMER
David was great to work with. Good communication throughout.
5/14/2024
Mary A. VERIFIED CUSTOMER
He was informative and had a presence of trust.
5/14/2024
Lori B. VERIFIED CUSTOMER
Always so professional. Everyone that I talked to was friendly. Work was done in timely fashion. Just very happy with things
5/14/2024
Peiman H. VERIFIED CUSTOMER
Thank You for taking care of my car!
5/14/2024
John H&. VERIFIED CUSTOMER
Everyone was very efficient and through in their work and all my questions were answered.
5/14/2024
Javier P. VERIFIED CUSTOMER
Excellent work
5/14/2024
H William. VERIFIED CUSTOMER
Feedback from what manufacturer? You said one question… I have done that. Done
5/14/2024
Alfredo P. VERIFIED CUSTOMER
Thanks
5/14/2024
David O. VERIFIED CUSTOMER
A week ago I had an appointment for oil change, normal multiple check, tire rotation, diamond fusion windshield application, and the front bumper recall taken care of.
They neglected to enter the bumper recall work, so they didn’t do that for me.
They made another appointment for me for today, one week from my last appointment. I was asked if I was going to wait for the work to be completed, and I said yes. The guy even read it back to me afterwards.
Well when I checked in it was noted that I would not be waiting for the work to be completed, and it would take 2 hours or more for the recall work to be completed.
I was definitely angry at this news. They made me another appointment now for three days from now to drive back one more time to get this recall fixed. I live on the far east side of Madison, and this just is incredibly inconvenient.
This is not the first time crazy issues like this has happened to me here.
5/13/2024
Nancy K. VERIFIED CUSTOMER
I was not aware of your closing time and returned to find the service area closed, my car sitting unlocked in the lot, and no keys available. I was able to get into the main sales area which was still open and they were able to get in to retrieve my keys. I did tell the service agent I was going across the street to wait but no one came to get me. Not the best but all worked out in the end.
5/13/2024
Janet P. VERIFIED CUSTOMER
David answered all my questions satisfactorily, made an adjustment to the hood that was of concern. He reached out to me while the vehicle was being serviced to see pic I had any additional concerns. I appreciate his conscientious care of my vehicle.
Janet P
5/13/2024
Ruthie W. VERIFIED CUSTOMER
Eric , was great ???????? he made sure that I understood
all the details. I was very please. ???? Thank you.
5/13/2024
Vishnu R. VERIFIED CUSTOMER
It was quick and very good experience
5/12/2024
Teresa A. VERIFIED CUSTOMER
I was very happy with the service. My car was ready for pickup early.